Management Leadership For Tomorrow is hiring a

Senior Manager, Business Operations & Analytics

Full-Time
About Management Leadership For Tomorrow (MLT) The racial equity movement has propelled MLT to the forefront of the nation’s battle against racism, as global organizations embrace the success of our talent recruitment, development, and retention solutions, and engage the solutions offered by our Advisory and Black Equity at Work service lines. 

MLT is transforming the careers and life trajectories of a new generation of diverse leaders, while expanding the talent pipelines at more than 150 leading businesses, social-sector organizations, and universities. We have convened a uniquely powerful and vibrant community of Rising Leader alumni - 8,000 and growing - who are driving change throughout our institutions, communities, and nation.

The Opportunity 
Reporting to the Chief of Staff, Campus Programs and Partnerships, the Senior Manager for Business Operations and Analytics will Identify, analyze, evaluate, and champion new analytical strategies and initiatives that will deliver significant improvements to operations and foster a customer-centric culture for the Campus Programs and Partnerships team.  This role will partner with leadership of all functional areas to develop insights to support operational efficiency and reach organizational outcomes. As MLT is amid accelerated growth across offerings,  this role will also provide thought leadership and structure for ambiguous business problems and will apply best practices to develop scalable systems. The ideal candidate will support a culture of high performance and continuous improvement and should possess excellent and proven leadership, communication and analytical skills. 

While MLT is a national non-profit, we have a very commercial focus with significant rigor in how we implement and sustain our vision; and a high “performance bar” for talent that ensures we engage exceptional teammates who are aligned with our values and match the organization’s mission.

Responsibilities

  • Work within a multidisciplinary, matrixed organization to execute projects
  • Analyze data and trends arising from the day-to-day operations to better determine how to better serve our stakeholders and develop scalable solutions
  • Identify, analyze, evaluate, and champion new analytical strategies and initiatives that will deliver significant improvements to operations and foster a customer-centric culture 
  • Institutes best practices and guides implementations utilizing business acumen, experience, and relevant technology
  • Partner with leadership in all functional areas to develop actionable plans and structures required to ensure that a sustainable culture of innovation related to data and analytics exists within the organization.
  • Utilize CRM (Salesforce) system and business intelligence tools (DataStudio) to analyze KPIs to assess business performance and work with leadership to implement improvements
  • Partner with cross-functional teams to improve tools and systems
  • Create compelling data visualizations and reports for compelling analysis to inform strategic decisions

Qualifications

  • 8-10+  years of experience in business operations, data analytics, process improvement or related area 
  • Experience using Salesforce (or other CRM), and business intelligence tools desired
  • Project management proficiency with solid process orientation and proven ability to manage multiple projects and prioritize between deliverables.
  • Demonstrated success in implementing improvements resulting in greater efficiency, and/or improved quality
  • Strong organizational, analytical, and leadership skills 
  • Excellent written and verbal communication skills; impeccable attention to detail
  • Proficiency in Powerpoint, Google Slides, and Excel, with a demonstrated ability to analyze and visualize data and tell persuasive stories 
  • History of being a self-starter; Ability to work independently and with others
  • Commitment to the mission and values of MLT, excellent customer service, and advocacy of diversity, equity, and inclusion

MLT is committed to providing a safe and healthy workplace, and to modeling the highest degree of health standards for our Fellows, our Partners, and the communities we serve. We expect all MLT employees and contractors to be fully vaccinated - including the booster regimen - against the coronavirus (COVID-19), in accordance with ADA accommodations. Visitors to MLT’s office in the District of Columbia, Maryland, and Virginia (DMV) locations or remote work sites should also expect to comply with this requirement.

Please apply to a position with MLT ONLY if you are willing and able to prove that you are fully vaccinated against the coronavirus, regardless of work location.

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