Wayfair is hiring a

Senior Manager - CastleGate Strategic Account Manager

Boston, United States

What is CastleGate?

CastleGate is Wayfair’s third party logistics service that provides pick pack and ship services for our suppliers, as well as forward positions inventory in our distribution network.  This allows for fast delivery to customers shopping on the Wayfair website.

About the Role:

The Senior Account Manager must have an interest in innovating to solve business problems creatively and a willingness to hit the ground running. This is a great opportunity for candidates interested in pursuing a General Management career track at Wayfair.  Standout Account Managers rapidly build experience and exposure that leads to a senior management career trajectory. Account Executives, with a track record of successfully running a category, obtain experience and build skills that lead to Wayfair's senior management.

The successful candidate is:

  • Able to manage a team of energetic and driven account managers
  • Self-motivated and goal-oriented
  • Thrives in a fast-paced environment and is able to adapt to change quickly
  • Successful in negotiation and project management
  • Able to balance analytical thinking with effective, persuasive communication
  • Able to work with and lead cross-functional teams
  • Able to solve problems in a creative and effective manner
  • Able to take ownership and drive results
  • Comfortable with ambiguity


  • Develop and implement account strategy to achieve revenue, operations, and profitability goals
  • Build strong relationships with existing suppliers
  • Advance fulfillment customer expansion, including the identification of new products to add, identifying new opportunities for expansion, and the development of relationships with new, target suppliers
  • Grow existing relationships through continuous analysis of performance and identifying new opportunities for expansion
  • Maintain industry expertise; keep abreast of trends and new product ideas
  • Work collaboratively with internal teams to improve processes and troubleshoot issues
  • Attend tradeshows to visit key suppliers and source new product to build new supplier relationships (4-8 times per year in cities such as New York, Chicago, Dallas, and Las Vegas)


  • Bachelor Degree, MBA or equivalent experience
  • 5+ years of successful business development, relationship management sales experience with strong analytical acumen 
  • Prior experience managing & leading a team 
  • Senior presence with articulate and persuasive communication skills
  • Strong customer orientation
  • Solid project management and organizational skills

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and décor across all styles and price points. The Wayfair family of sites includes:

  • Wayfair, an online destination for all things home
  • Joss & Main, where beautiful furniture and finds meet irresistible savings
  • AllModern, unbelievable prices on everything modern
  • DwellStudio, unexpected modern design for everyday life
  • Birch Lane, a collection of classic furnishings and timeless home décor

Wayfair generated $3.9 billion in net revenue for the twelve months ended June 30, 2017. Headquartered in Boston, Massachusetts with operations throughout North America and Europe, the company employs more than 6,000 people.

Interested in learning more? Please visit our official CastleGate website! http://www.castlegatefulfillment.com/partner_services.php

And for more information, check out this video showcasing the inner workings of our CastleGate Fulfillment network!