BuzzFeed is hiring a

Senior Manager, Client Services

New York, United States

BuzzFeed is looking for a smart, detail-oriented, customer-service focused individual to manage BuzzFeed's advertising operations. As the Sr. Manager, Client Services you will lead in the creation of strategic RFPs, and partner with Brand Strategy to solve client goals that are deeply rooted in storytelling and insights. You will additionally serve as the client’s primary point of contact for the execution of the program. This position is player/coach and involves management and client facing responsibilities.

Account Planning
Lead in the creation of incoming RFPs by creating media plans that meet advertiser and category objectives
Take an active role in proposal brainstorms, internal and external client meetings
Partner with Brand Strategy (sales) in client meetings to sell through BuzzFeed solutions and strategy
Collaborate and brainstorm with business teams in the creation of proactive and strategic proposals
Develop strong understanding of BuzzFeed products
Establish positive relationships with agency and advertiser partners in local market
Ensure feasibility of execution by vetting proper approvals through appropriate internal teams
Enter and manage insertion orders within third party and internal sales operations systems
Effectively communicate BuzzFeed products and offerings as they relate to client goals
Account Management
Serve as the client’s primary point of contact for the program during the execution phase
Lead Internal and External Kick Off Calls
Work closely with BuzzFeed Creative and other cross-functional teams to manage and launch programs
Monitor and optimize program performance and delivery
Develop a thorough understanding of internal tools and become an expert on BuzzFeed ad products and ad specifications
Provide reporting and associated analysis specific to BuzzFeed KPIs and unique client goals
Deliver timely custom program reports and wrap reports
Team Management Responsibilities
Monitor the daily workflow of a team of Client Service Managers & evaluate and reassign tasks as needed for coverage or as deadlines/priorities change
Vigilant quality control to ensure all outgoing proposals of team meets the advertiser’s needs and upholds the departmental inventory, pricing, and operational integrity.
Ensure new Client Services Managers are onboarded and trained appropriately for success in role
Motivate team and maintain a positive workforce
Need To Have:
  • 6+ years minimum in Digital Industry - Publisher, Creative/Media Agency
  • Has managed at least 5 people while managing their own programs
  • Experience in Change Management
  • Expertise in training (tactical and developmental)
  • Campaign Management and Media Planning Background
  • Has managed Multi touchpoint $MM campaigns (not just video)
  • Client Facing with solid internal relationships
  • Cross-Platform product and brand expertise (video is a plus!)
  • Passion for BuzzFeed and deep understanding of BuzzFeed's offering
  • Self-motivated, driven and able to work independently as well as part of a team in a fast paced environment
  • Strong understanding and ability to tell the story using data, research and insights
Nice To Have:
  • Strong understanding of Media MathKeynote, Excel, JIRA and/or Mavenlink,Slack and Salesforce knowledge


About BuzzFeed
BuzzFeed is a global media company that produces and distributes original news, entertainment and video. BuzzFeed is redefining online advertising with its social, content-driven publishing technology and reaches a global audience of over 200M monthly uniques and 1.5B monthly video views.