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Senior Manager, Partner Performance

Senior Manager, Partner Performance

The Senior Manager of DSV Performance will lead a team of performance associates responsible for raising the DSV network performance bar and delivering an excellent customer experience (as measured by NPS). The DSV Performance team develops and implements highly efficient processes that drive continual improvement and allow seamless cross functional partnership with internal teams. 

What you’ll do 

  • Manage a team of associates to improve end to end performance processes and deliver a best in class partner experience 
  • Create and leverage strong cross-functional relationships between operations, transportation, product and business stakeholders 
  • Analyze key performance indicators (KPIs) and continually evaluate and improve program performance by comparing projections to actual results
  • Develop and implement performance program best practices including standards and processes; define associate & DSV adherence and success measures to drive continual improvement 
  • Proactively identify unmet internal/external needs and develop product and process solutions that address those needs

About you

  • Strong desire to drive transformational strategic and operational change with a positive attitude and demeanor
  • Track-record of effectively managing teams to complete time-sensitive projects with moderate guidance 
  • Embrace a “progress over perfect” attitude, be scrappy, creative, and constantly evolving for operational excellence
  • Operate with a strong bias for action even in areas of uncertainty and ambiguity 

Minimum qualifications

  • Performance, Operations or Program managing experience in a retail or consumer company
  • Excellent analytical skills (data driven), organizational, and written/verbal communication skills 
  • Proven capacity for learning quickly, attention to detail, and managing simultaneous projects successfully
  • Collaborative, high energy, persistent personality with a great sense of humor

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