Twilio is hiring a

Senior Manager, Physical Security

San Francisco, United States

Because you belong at Twilio

The Who, What, Why and Where

Twilio’s Physical Security team is growing and seeking an experienced and dynamic security leader for the position of Global Senior Physical Security Operations Manager. This individual will have responsibility and influence regarding security operations for campus, event and other offsite activities and corporate health & life safety initiatives.  The successful Senior Physical Security Operations Manager will work through challenging situations and circumstances that will affect the safety of the entire company and will do so with a high degree of motivation and enthusiasm.



Twilio is looking for an experienced leader with a proven track record of developing security operations programs and who meet the following requirements.

  • 5+ years in private sector corporate security, preferably in tech.
  • Successful experience developing a corporate security culture and program.
  • Demonstrated management experience in in a corporate security program.
  • Demonstrated experience managing contracted security services to include campus, event and executive protection.
  • Familiar with security operations standards for operations and facilities on a global scale.
  • Willing and able to travel to any of the Twilio facilities sites and work flexible off-hours and weekends as required.

Bonus Points for:

  • CPP, PSP and/or ATAP CTM
  • Executive Protection Experience
  • Development of TSCM program



As a Senior Physical Security Operations Manager, you can expect to fill your days by:

  • Building the vision of physical security operations at Twilio.
  • Developing corporate security operations policy and procedure.
  • Establishing and deploying health & life safety initiatives such as workplace violence prevention, CERT and emergency preparedness.
  • Lead a team of regional and/or site security leads and contracted guard services to enforce corporate security standards and ensure that corporate culture is maintained.
  • Closely coordinating with the entire Trust & Security team to achieve our collective goals.
  • Build strong relationships with business partners and cross functional teams to ensure the adoption of corporate security operations.




The physical security operations team is foundational to the Twilio security program.  We work closely with every Twilion in every location to ensure a safe work environment.  We analyze and provide visibility and ensure we have policies and procedures to follow as well as the maximum safeguards in the event of an incident.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.



This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.


About us:


Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco

and other offices in Bogotá, Denver, Dublin, Hong Kong, Irvine, London, Madrid, Mountain View, Munich, New York City, Prague, Redwood City, Singapore, and Tallinn.

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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