Paytm Labs is hiring a

Senior Manager- Site Reliability Engineering

Noida, India
Full-Time
As a Sr. Manager Site Reliability Engineering you will own the infrastructure team’s roadmap plan and deliver transformative and critical deliverables. This role includes for the end-to-end IT Infrastructure Management and Support in a 24/7 business critical environment.
·       Prior experience of managing a team comprising of Managers and Engineers responsible for L1 and L2  IT Infrastructure and Site Reliability Operations and Support in a 24/7 mission critical environment.
·       Should have prior hands-on troubleshooting experience with Linux and AWS.
·       Should have expertise in Technical Support, Alerts and Event Management,  Monitoring, Incident and Problem Management, can dig-deeper to the issue and support large scale production incidents.
·       Strong knowledge of monitoring infrastructure and tools like AWS CloudWatch, New Relic, DataDog, Splunk, Prometheus, Grafana, Kibana, ELK, JIRA etc. Should be able to build & configure customised dashboards and know writing custom scripts.
·       Good hands-on experience in Automation and DevOps tools and technologies, and consistently look for automation opportunities to reduce manual work.
·       Strive for improvement in existing infrastructure and services.
·       The role is not bind to any shift, the person should be able to handle and manage 24/7 operation teams and work like a SPOC for any issue.
·       Strong people management and leadership skill, can manage and motivate the team to achieve the organizational goals.
·       Can build team goals, KPI’s, KRA’s for the team.
 
Desirable:
·       Minimum 13+ years of experience in the IT domain with relevant experience in infrastructure Operations and Support.
·       Expertise in leading global IT Operations teams, IT Service Management, and improvement initiatives, transitioning projects, supporting teams at geographically different locations.
·       Own the infrastructure team’s roadmap plan and deliver transformative and critical business committed deliverables.
·       Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high business satisfaction and low operational costs.
·       Experience with DevOps and Automations tools and technologies.  
·       Expertise in AWS cloud Infrastructure, Linux & IT Services Management.
·       Strong problem solving & technical skills coupled with confident decision making for enabling effective solutions leading to high business satisfaction and low operational costs.
·       Up-to-date technical knowledge with relevant technical certifications.
·       Ambitious individuals who can work under their direction towards agreed targets/goals and with a creative approach to work.
·       Relevant certifications in AWS, Linux and ITIL.


Looking for a job?

Senior Manager- Site Reliability Engineering at Paytm Labs looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.