Agoda is hiring a

Senior Market Manager - NYC

New York, United States

As Senior Market Manager, your main objective will be to provide guidance and leadership to ensure the successful account management of Agoda’s partners in your designated territories. You will enable the team to exceed the production expectations that form a key part of Agoda’s business goals.

In doing so, you will bring a strong analytical acumen, a high level of business savvy and the ability to attract, motivate, and coach your team. The ability to establish and develop successful long-term partnerships with both internal and external customers will be a key to the role. 

 

Responsibilities:

  • Lead a team of market managers in identifying, developing and managing successful hotel partnerships
  • Develop and implement a strategy for the team’s business development activities, to monitor and strengthen the productivity of new and established partnerships
  • Implement strategies and promotional activities with partners to enhance productivity and opportunities to maintain a competitive advantage for the Agoda website
  • Coordinate with senior management on strategic planning and objectives
  • Conduct market research into trends in the industry and market to ensure the competitiveness of Agoda’s products
  • Develop tools and processes to ensure greater operational efficiencies and sharing of best practices
  • Implement tools for the regular tracking, review and reporting of performance of teams in delivering KPIs and targets
  • Analyze and feedback on the availability and quality of data, which lead to recommendations for business improvements
  • Plan a timetable and lead market managers in partner visits according to internal goals, targets and objectives
  • Share relevant data and information with internal and external partners to ensure a high level of communication and feedback to optimize performance
  • Develop and own relationships with key decision makers at hotels, technology partners and other relevant partners
  • Train and inform partners on our technologies, tools and mode
  • Represent the company at relevant trade-shows, workshops and events to promote the Agoda brand and products

Classification of the position: Exempt

Leadership:

Supervisor: participates in the selection process of new employees; assists with performance appraisals; disciplinary problems are referred to a higher level.  Performs similar and higher level tasks.

Mid-level Management position, managing up to 15 people

Independent Judgment and Decision-Making:

Little Guidance: Performs complex functions, establishes priorities, resolves issues, rarely refers to supervisor.

 Qualifications:

  • Proven leadership skills, team leader and team player
  • Fluent in spoken and written English
  • High level of numerical and analytical skills
  • Strong interpersonal skills
  • Proficiency in Microsoft Word, Excel, Outlook and PowerPoint
  • Ability to communicate value proposition and recommend solutions to potential partners
  • Understanding of the principles of business metrics associated with e-commerce and online partnerships
  • Professional “get it done” attitude and work ethic
  • Past success in mentoring and building solutions-focused teams that cater to long term customer relationships
  • Local market knowledge
  • Attention to detail
  • Highly disciplined work habits
  • Energetic and driven personality
  • Adapts well to and is energized by change
  • Creative and Innovative

 

Other great things about working at Agoda:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Private Insurance with excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • Company matched retirement plan
  • Generous paid time off including vacation time and holidays
  • Employee hotel discounts
  • Monthly team parties