Cyara is hiring a

Senior NOC Engineer

Reno, United States
Full-Time
Remote

Cyara is the world’s leading Automated CX Assurance Platform provider, enabling leading brands across the globe to build better customer experiences faster. Through automated testing and monitoring, Cyara accelerates the delivery of flawless customer journeys across digital and voice channels while reducing the risk of customer-facing defects. Every day the most recognizable brands, including Airbnb, Tesla, Google and NAB trust Cyara to deliver customer smiles at scale.  Our promise is Customer Smiles. Delivered at Scale, and as a member of Cyara’s team, you’ll be given the opportunity to bring that mission to fruition alongside our amazing community of fun-loving forward thinkers.  Interested to find out more about us?  Check out:  www.cyara.com

 

Want to know what it’s really like to join Cyara?  Check out this link to meet some real Cyaran’s and read about their individual career journey with us:  https://cyara.com/employee-profiles/

 

Let's talk about the role and the Team:

As part of the continuous growth within Cyara globally, we're looking to add a new Senior NOC Engineer as part of the existing team in the USA.  This role will sit within the Cyara CloudOps team and will be responsible for monitoring Cyara’s global SaaS platform and working closely with our Support /Customer Response team to ensure our uptime commitments are maintained. Ideally you'll have a strong background in an NOC or an SOC.  The role is also responsible for upgrading platforms, diagnosing reported issues, and working with various internal teams to resolve them.  The role can be based in either Texas or Reno, Nevada.

 

Let's talk about the role and responsibilities:

  • Ensure that a high quality of service and customer focus is maintained at all  times
  • Monitor Cyara systems and networks to proactively identify and address  potential issues
  • Perform day-to-day maintenance to ensure smooth operation of the system
  • Respond to high-level business-critical issues to ensure continuity of service  within agreed SLA’s
  • Automate tasks to minimize downtime, and improve consistency
  • Work on a 24x7 rotation basis - other teams are based in India
  • Identify, document, and implement ways of improving monitoring of the  platform
  • Manage security, system capacity, configuration, and upgrades

 

Let’s talk about your skills/expertise: 

We're looking for a seasoned professional who's worked within a Network Operations Centre (NOC) and/or Security Operations Centre (SOC) - your other skills will include: 

  • At least 3-5 yrs experience with Incident, Change, and Problem Management process within a SOC or NOC environment
  • Expertise with TCP/IP network traffic and event logs analysis
  • Strong experience analyzing network traces (eg: Wireshark)
  • Familiarity with network terminologies (eg. DNS, DHCP, SMTP, BGP, Routes, Switches)
  • Experience investigating, documenting, and reporting on information security issues and emerging trends
  • Strong experience with VoIP protocols(SIP, H.323)
  • Experience working with AWS
  • Exposure to Terraform, Packer, or Chef
  • Experience working with log aggregation tools such as Sumologic or Splunk and monitoring tools
  • Experience working with Telecommunication Carriers generally from a ticket logging and troubleshooting perspective and experience putting together RCAs for incident management
  • Basic knowledge of Windows Server, MSSQL and Linux
  • This is a customer facing role (phone based mainly) so your must have excellent written and verbal communication skills
  • The ability to work collaboratively with your teams - for handover in different time zones where applicable

 

Nice to have (or you are keen to learn):

  • Knowledge and hands-on experience in management of IDS/IPS, Firewall, VPN, and other security products
  • Knowledge and hands-on experience in the management of SBCs
  • Knowledge working with IVR / Contact Center products (eg. Avaya, Cisco, Genesys) 

 

Why you should join us: 

At Cyara you’ll work with a group of people who share common goals, are driven by a similar passion, and value the expertise of their peers. Cyara Solutions are an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. At Cyara we appreciate and welcome the fact that our culture is living and growing as we continue to evolve over time. With this opportunity comes the chance to enjoy a flexible work environment, competitive compensation and a work culture that's results-oriented, fast-paced and focused on continuous improvement, whilst maintaining a family first, team-oriented, and ever positive atmosphere. Cyara cares for its own - you’ll feel that on your first day - and you'll get the chance to work for a global, growing company, and an all-inclusive team of innovators.  We credit our amazing growth and success to the fact that we’ve built our business on four essential values that we live and breathe every day: 

  • Customer Obsession
  • Innovation
  • Humility  
  • Quality 

 

Interested? Know someone who might be? Apply online now.

Cyara are part of The Circle Back Initiative - we commit to respond to every candidate!

You must be resident in the US, and/or hold the relevant Work Permit or citizenship allowing you to live and work in the USA without restriction. Cyara are not sponsoring anyone outside the US for this role.

  

Agencies: Thanks but we’ve got this one!  Please, no phone calls or emails to any employees of Cyara outside of the Talent Acquisition team.  Cyara’s policy is to only accept resumes from Agencies via the Cyara Agency Portal. Agencies must have a valid fee agreement in place and they must have been assigned the specific requisition to which they submit resumes, by the Cyara Talent Acquisition team before submitting any CV's. Any resume submitted outside of this process will be deemed the sole property of Cyara and, in the event, a candidate is submitted outside of this policy is hired, no fee or payment of any kind will be paid

 

Looking for a job?

Senior NOC Engineer at Cyara looks great, right? We have dozens of similar job posts on our site, interested? Leave your email and we'll send the best matches.