Ninja Van is hiring a

Senior Operations Associate

Subang Jaya, Malaysia


This role would be part of the Cross Border team in our Regional team. The incumbent would be looking at the continuous improvement of Cross Border's Returned to Sender fulfillment activities and the standardization of operational processes for all countries. 



  • Understand Cross Border logistical operations and map process flows for seamless execution by countries.
  • Develope and manage Operation Excellence (OPEX) analysis and cost control for management overview
  • Standardization of operations practice and methodologies
  • Streamlined the entire operations process
  • Execute, monitor and enforce operational excellence across all countries
  • Initiated and driving process improvements plan for ground teams and achieving  better Net Promoter Score (NPS) in all the countries
  • Perform day to day operational tasks with due diligence
  • Consistently meet or exceed gross profits goals.
  • Develop reports and data analysis based on measurement metrics


  • Diploma / Degree in Supply Chain or Logistics (preferred) or any field
  • 2-3 years of relevant experience in Supply Chain / Logistics / Warehousing
  • Knowledge of OPEX analysis
  • Willing to travel to our different warehouses in SEA region on a bi-weekly basis
  • Knowledge in intra/inter SEA shipments is preferred

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