Agoda is hiring a

Senior Operations Manager

Khwaeng Pathum Wan, Thailand

Careers Center - Senior Operations Manager – Hotels Team


As Senior Operations Manager , the key objective will be to oversee and manage a small operations team and improve operational efficiencies to achieve objectives of the Hotels Team, the position will be based out of London.

In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, disciplined work habits, and attention to details will be the key to the role.


Responsibilities of the role:

  • Increase operational efficiencies within the Business Development department
  • Recruit, develop, manage, retain, lead staff to ensure adherence to all targets and KPIs.
  • Develop and manage partnerships with connectivity vendors, and optimize these to acquire additional hotel supply
  • Support and optimise agoda business development tools
  • Ensure good and pro-active team work with subordinates, colleagues and superiors.
  • Provide the team and the senior management with regular, constructive and relevant feedback.
  • Strong analytical skills to develop reporting, and systems for internal use
  • Share and seek out best practices and knowledge
  • Identify and resolve operational issues
  • Assist with training materials for external and internal users.
  • Ensure price competitiveness of product
  • Maintain and develop the high level of usage of CRM, backoffice and all other management tools.
  • Ensure that payment procedures and other finance operational goals are achieved.
  • Develop and execute initiatives and negotiations to maximize  margin opportunity,
  • Coordinate with central management on planning and objectives.
  • Excellent problem solving skills
  • Strong numerical and analytical skills;
  • Strong interpersonal skills (externally and internally);
  • Proficiency in XML, Microsoft Word, Excel, Outlook and PowerPoint;
  • Ability to communicate value proposition to potential partners;
  • Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships;
  • Team leader and team player;
  • Professional “get it done” attitude and work ethic;
  • Past success in mentoring and building sales organizations that cater to long term customer relationships;
  • Strong attention to detail;
  • Highly disciplined work habits;
  • Energetic and driven personality;
  • Adapts well to and is energized by change;
  • Creative and Innovative.