HelloFresh is hiring a

Senior Operations Manager

London, United Kingdom

At HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: GreenChef, EveryPlate, Chef's Plate, Factor, and Youfoodz.

The Senior Operations Manager sits within the UK Special Operations team, a cross-functional team responsible for driving co-ordinated understanding of, and solutions for, our most exciting opportunities and pressing problems. These include growth projects, like launching new verticals within the business, or operational improvements, such as reducing our carbon footprint or food waste. The role will work across all aspects of operations from menu planning, to inbound logistics, production, and on to the final customer experience.

What You Will Be Doing:

  • Leading a team of managers delivering a broad range of cross-functional projects
  • Our business and operations are constantly changing, so adaptability is important and you will work with stakeholders and data platforms to understand changes in the operating environment and their dependencies on our operation to help ensure a culture of data driven continuous improvement is delivered.
  • Gather best practice from International HelloFresh geographies as well as external organisations to develop project plans that can be implemented within the UK operation.
  • We’re looking for a strongly quantitative, practical problem solver to take the lead on resolving key strategic issues for our business.
  • Seeking out opportunities within the business and model the impact on all departments to understand all the potential gains and losses.

Who You Are:

  • Solid understanding of Operations with the ability to storytell with data, communicate analyses and field questions from stakeholders
  • Strong experience of working in an operational role in a retail / consumer goods / logistics business – ideally in Supply chain, Production, Manufacturing.
  • Experience managing projects end-to-end, including scoping, designing the project plan, and executing. 
  • Experience at a top-tier management consulting, investment banking, or venture/capital private equity firm, or strategy/operations roles at high growth tech companies or startups
  • High level of integrity, stellar judgement and strategic thinking
  • Ability to build ad-hoc business models from the ground up (Excel, Google Sheets)
  • Excellent project management competencies including a proven track record of successful operational transformation projects.
  • Strong analytical skills including the ability to summarise quantitative concepts into a digestible format. 
  • Strong problem-solving skills, taking ownership for business problems, and using data to create lasting solutions.

What you will get in return:

● 70% off HelloFresh or Green Chef boxes
● Company pension scheme
● Gym membership
● Bupa private medical insurance (including dental & family cover options)
● Bippit account - financial support
● Free professional development and coaching memberships
● Mental health first aiders and an employee assistance programme
● Working from home equipment budget
● Dog friendly office! (London site only)
● If in the office, enjoy a free breakfast every day
● Eye care scheme
● Cycle to work scheme
● Group Life Assurance

Location: The HelloFresh Farm, 60 Worship Street, EC2A 2EZ, London 

Work Schedule: Hybrid working - 50/50 remote working & flexible start/finish times (role

Next steps: Your application will be reviewed and if successful, a member of the Talent Acquisition Team will be in touch within 2 weeks.

About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn

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