Agoda is hiring a

Senior Operations Manager - NYC

New York, United States


Classification of the position: Exempt

As Senior Operations Manager – Hotels Team, the key objective will be to improve operational efficiency to achieve objectives of the Hotels Team.

In doing so, this individual will bring a strong project management and analytical acumen coupled with market place knowledge, and a high level of operational savvy. In addition, the capability to establish and develop long term relationships with both internal and external customers will be a key to the success of the role. Driven personality, strong leadership, disciplined work habits, and attention to details will be the key to the role.

Responsibilities will include: (1) leading operations team globally to achieve set objectives  (2) managing and optimizing plans for supply partnerships to drive operating goals, (4)  develop strategy for Agoda Hotel related systems/ tools (5) managing operational project tasks to improve efficiencies in the Hotels team.

  • Project Manage new key initiatives in areas of operational revenue opportunities and team efficiencies;
  • Lead and mentor team to achieve KPIs;
  • Increase operational efficiencies and value increases within the Hotels Team department, and inter department workflows;
  • Support and optimize Agoda Hotels Team tools;
  • Become a specialist in our extranet and APIs and seek ways to optimize performance of team and customers;
  • Maintain and develop the high level of usage of extranet and API and related management tools;
  • Provide the team and the senior management with regular, constructive and relevant feedback;
  • Strong analytical skills to develop reporting, and systems for internal use;
  • Share and seek out best practices and knowledge;
  • Assist with training materials for external and internal users;
  • Coordinate with central management on planning and objectives.


Supervisor: participates in the selection process of new employees; assists with performance appraisals; disciplinary problems are referred to a higher level.  Performs similar and higher level tasks.

Independent Judgment and Decision-Making:

Little Guidance: Performs complex functions, establishes priorities, resolves issues, rarely refers to supervisor.

Desired Skills and Experience


  • Bachelor or equivalent degree required.
  • MBA a plus.
  • 5 - 6 years operations or project management experience required.
  • Proven track record in project delivery and team management.
  • Multinational commercial experience preferred.
  • E-commerce or travel industry experience a plus.
  • Strong Communication Skills with fluency in English; Secondary language desirable.
  • Prior experience working in Airlines, Technology or Tourism sector desirable.


  • Excellent problem solving skills.
  • Strong numerical and analytical skills.
  • Strong interpersonal skills (externally and internally.)
  • Ability to communicate value proposition to potential partners.
  • Adaptable to new technologies, quick learner.
  • Understanding of the principles of conversion, ROI and financial metrics associated with online advertising and online partnerships.
  • Team leader and team player.
  • Professional “get it done” attitude and work ethic.
  • Past success in mentoring and building sales organizations that cater to long term customer relationships.
  • Strong attention to detail.
  • Highly disciplined work habits.
  • Energetic and driven personality;
  • Adapts well to and is energized by change.
  • Creative and Innovative.

Other great things about working at Agoda:

  • Summer office hours program, where weekends start early
  • Centrally located in Empire State Building
  • Private Insurance with excellent Medical, Dental and Vision coverage
  • Discounted gym membership
  • Discounted visits to the Empire State Building rooftop viewing area
  • Company matched retirement plan
  • Generous paid time off including vacation time and holidays
  • Employee hotel discounts
  • Monthly team parties.