Spotify is hiring a

Senior Payments Fraud Manager

London, United Kingdom
We are looking for a Senior Fraud Manager to join our growing Fraud Prevention team, focused on minimising the impact to the business and our customers brought about by fraudulent activity. Working with the Head of Fraud, you will help shape and deliver our global fraud strategy. Above all, your work will impact the way the world experiences music.

What you’ll do 

  • Develop in depth knowledge of Spotify’s data sources and payment systems to gain insights into fraud patterns and contribute to the fraud strategy 

  • Provide Fraud subject matter expertise on new market, payment method and product launches. Anticipating risks, building business cases and driving change to close gaps, ensuring residual risks are communicated effectively

  • Build relationships and work closely with Spotify’s Engineering, Product and Analytics teams. Inspiring changes to data sources and systems that are necessary to deliver on the fraud strategy

  • Define and monitor key metrics, understanding the root causes of fraud.

  • Support the Fraud team in documenting processes and developing the operating model, taking account of current and future threats

  • Work from our office in London or Stockholm with occasional travel to New York

Who you are 

  • 5+  years experience in a fraud role, preferably in at least one e-commerce or payments organisation

  • Expert knowledge of fraud,  financial crime and regulatory changes across payments and e-commerce

  • Proficiency working with market known fraud detection and ML systems such as Feedzai, Threatmetrix etc

  • An independent thinker, able to work autonomously, capable of taking on loosely defined problems and translating complex thinking into practical application for diverse audiences

  • A communicative person who values building strong relationships with colleagues and partners and enjoys mentoring and teaching others

  • A Degree in Computer Science, Engineering, Mathematics, Statistics, or another quantitative field is a plus

  • Experience manipulating and analyzing complex data with SQL, Python and/or R is a plus

We are proud to foster a workplace free from discrimination. We truly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees and a better product for our users and our creators. This is something we value deeply, and we encourage everyone to come be a part of changing the way the world listens to music.

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