Lob is hiring a

Senior Print & Mail Strategist

San Francisco, United States

Lob was built by technical co-founders with a vision to make the world programmable.

We offer two flagship APIs (print & mail and address verification) that enable companies to send postal mail as effortlessly as sending emails. Lob is venture-backed by the most reputable investors in tech, and we are rapidly growing our team to shape the future of our company and meet the demands of a quickly growing customer base and dynamic product offerings.

As a proud Pledge 1% company, we’re committed to leveraging our product, partnerships, and people to drive positive social impact through Lob.org, and are on a mission to make direct mail more sustainable.

We offer remote working opportunities in AZ, CA, CO, DC, GA, IL, MA, MD, MI, MN, NC, NV, NY, OR, PA, TX, UT, and WA. You can also work onsite at our San Francisco headquarters.

If you are looking for a progressive, fun-spirited, and mentally stimulating environment, come join us at Lob!

Senior Print & Mail Strategist

Our goal at Lob is to surface complex, real-world infrastructure to businesses of all sizes via modern technology products. Lob’s Partner Org owns the entire supply side of the business -- specifically the global ecosystem of partners that power Lob’s API solutions.

The Partner Org is responsible for building relationships within the print and postal industries to develop a deep understanding of key industry players, supply chain best practices, and market trends. On a more tactical level, the team leverages rigorous operations management principles to derive and manage metrics like quality, speed, deliverability, and cost -- all in service of delivering a world-class experience for Lob’s customers. Partner Operations’ insights from downstream operating practices are then used to drive our core product roadmap. 

As the Senior Print & Mail Strategist, you’ll bring your deep knowledge of print and mail operations to up-level the entire organization. You will share your insights into the industry, key players, and all facets of print and mail to help drive faster, more effective decision making cross functionally. You will manage mission critical partnerships with organizations like USPS and drive thought leadership into not only how we engage with them, but how the industry as a whole views our relationship and understanding of their business. This is an extremely fast paced role that requires someone to leverage their experience while also flexing into a company that seeks to change many of the underlying principles of how the industry has traditionally operated.

As the Senior Print & Mail Strategist, you’ll…

  • Oversee the postal logistics to provide best In-home delivery times to coincide with our customer expectations;
  • Act as USPS liaison and work as the SME to internal personnel and the point of contact with the USPS;
  • Suggest and work with team members to revise standard operating processes to improve delivery times;
  • Set long term strategic goals and work with colleagues and the team to achieve those operational goals;
  • Proactively find and implement new technology, systems and processes to reduce manual or ad hoc practices to improve process variance and streamline operations;
  • Drive the development and monitoring of KPIs tied to strategic goals, as well as evaluation of network performance against these metrics;
  • Collaborate with product and engineering teams to build the next generation of technology to integrate Lob with new USPS and commercial printer offerings.

What will you bring to this role…

  • 10+ years of relevant print & mail operations-oriented work experience;
  • 10+ years of experience working directly with commercial printers, logistics companies and the USPS;
  • Amazing team member with demonstrated success contributing in a high growth, mission driven, geographically diverse environment;
  • Demonstrated ability to successfully execute large, complex initiatives in a rapidly scaling business;
  • Effective at working independently and as a collaborative partner;
  • Ability to thrive in ambiguity and “roll up your sleeves and make things happen” attitude;
  • Experience leveraging technology to creatively scale the business and the team.

At Lob, we are looking to #LevelUp and #EmpowerDiversity, we invite you to apply if you possess even some of these:

  • Bachelor’s degree in related field of business


We’re not just building a platform to make the world programmable. We’re also designing a great place to work, and ​​a ground floor opportunity as an early member of the Lob team; you’ll directly shape the direction of our company.


  • Health benefits for you and your dependent(s)
  • Medical Flexible Spending Accounts (FSA)
  • Unlimited vacation policy
  • Wellness program (includes monthly stipend or free Barry’s Bootcamp classes!)
  • Paid parental leave
  • 401K
  • Paid volunteer time off to support the organizations you care most about
  • Commuter & Parking benefits (includes monthly stipend) for those based out of our San Francisco office
  • Free lunch, snacks and dinner when working at our San Francisco office
  • Dog-friendly San Francisco office
  • Allowance for in-person team meetings (all flights and accommodations covered) for those not based out of our San Francisco office
  • Home-office setup and phone/internet stipend for those not based out of our San Francisco office

Our commitment to diversity

Lob is an equal opportunity employer and values diversity of backgrounds and perspectives to cultivate an environment of understanding to have greater impact on our business and customers. We encourage under-represented groups to apply and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or criminal history in accordance with local, state, and/or federal laws, including the San Francisco’s Fair Chance Ordinance.


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