MessageBird is hiring a

Senior Product Analyst

Remote

 

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 400+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound refreshing? We think so, too.

The role: Senior Product Analyst 

We are looking for someone who can educate our product managers and engineers on best practices for instrumentation, metrics, and insights, and encourage a data-driven culture within the organisation to foster accountability and decision making.

You will be a key part of the Engineering team, working closely with the wider team to enable the design and implementation of highly available and scalable solutions.

What you’ll do

  • Have a deep understanding of Messagebird’s products and the data they produce and proactively identify opportunities for improving the overall user experience or gaps in the product by conducting exploratory analyses;
  • Design and conduct experiments of product features and analyze the findings in order to make product recommendations based on the outcome;
  • Present your findings and recommendations to company leads and champion the use of data to make product decisions;
  • Collaborate with Data and Analytics Engineers to help define clear, trustworthy, optimized data sources of truth by understanding the business logic and anomalies that using raw data difficult to use for end users.


What you’ll bring

  • 3+ years of professional work experience analyzing product or user behavior, in a product team, preferably at a software or technology company;
  • Proficient in SQL (preferably using a big data syntax such as BigQuery, Presto, or Hive/Spark) and understanding of optimizing query performance;
  • Comfort handling massive datasets and connecting the dots between disparate sources;
  • Strong mindset towards data quality, in all stages of the product and analyses;
  • Understanding how to prevent data quality issues;
  • Problem-solving and analytical skills - able to quickly digest any issue or problem;
  • A drive to improve MessageBird’s products and proactively identifying ways to bring value;
  • Familiarity with experimentation and basic statistical methods;
  • An understanding of best practices for data warehouse concepts and data models,


Psst … some added perks

  • Top-notch work equipment (including Bose headphones!);
  • MessageBird swag to keep you well-dressed;
  • WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly way;
  • The occasional (virtual) company-wide and team events;
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.

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