Ennismore is hiring a

Senior Product Designer - Membership

London, United Kingdom
Who We Are, What We Do, and Why We Do It

Ennismore is a global collective of creative and purpose-driven hotel brands recognised for our innovative approach in both offline and online hospitality experiences. We are among the select few companies that develop our own digital products to support our guests and teams.

We are seeking a Senior Product Designer who is passionate about creating outstanding experiences to join the team working on our industry disrupting Membership product, Dis-loyalty. Dis-loyalty is a subscription product that rewards members for explore our portfolio of high-end lifestyle brands around the world with discounts, daily perks, exclusive offers and limited drops.

Reporting directly to the Senior Product Director, you'll be supported by someone that believes in empowering every individual with the tools for personal growth and development. You’ll also be part of a growing team of diverse experts that design across our Lifestyle websites, Booking Engine and Platform. 

What you'll do...

  • Collaborate closely with Product Owners, Engineers, business stakeholders, and members to create elegant end-to-end journeys and solve problems
  • Develop flows, personas and other UX artefacts to enhance the team's understanding of real user problems and needs
  • Design user testing scripts for unmoderated testing and assist moderated sessions if needed using UserTesting
  • Deliver timely, scalable, high-quality UX solutions by guiding problems through a rapid design process, from discovery and research to UI design and testing
  • Collaborate with engineers to create technical specifications for smooth handoff of work
  • Champion a user-centric design approach to ensure exceptional user experiences both online and offline
  • Advise on best practices and consider the broader impact on our products, users, and brands
  • Create omnichannel experiences across web, mobile, and offline platforms that consider the context of the user
  • Facilitate collaboration across disciplines, providing the connective tissue that enables teams to innovate in a safe environment Actively contribute to the growth and maturity of the product and engineering team.

What we're looking for...

  • We value potential over experience and understand that some applicants may hesitate to apply if they don't meet all criteria. We are committed to fostering a diverse, inclusive, and empowering culture, so please apply if you meet the majority of these competencies:
  • Demonstrable experience of:
  • Working in a brand-led environment that values outstanding UX alongside the need for an elevated and refined visual experience
  • Effectively communicating engaging stories and ideas
  • Working on membership or subscription products
  • Delivering and optimising e-commerce journeys and experiences at pace
  • Working with your delivery team to develop appropriate ideas to improve the experience for our users and commercial outcomes
  • Using product and behavioural analytic tools such as FullStory, HotJar etc.
  • Analytical skills to derive actionable recommendations from quantitative and qualitative research and insights
  • Working in Agile environments and ceremonies for estimating, planning, and sequencing work based on business objectives
  • Self-motivation, friendliness, eagerness to share knowledge, and commitment to uplifting others
  • Preferred, but not required:
  • Product experience in the hospitality, fashion or similar industry
  • Degree or equivalent in Experience, Service, or Product Design
  • Familiarity with CRO testing tools such as Optimizely or VWO
  • Designing for users in different geographies
  • Some working knowledge of HTML, CSS, and Javascript

What's in it for you...

  • Join a rapidly expanding team in one of the fastest-growing hospitality groups in the world
  • Hybrid working with at least two days per week in the office
  • 25 days holiday (and bank holidays) pro-rate
  • Competetive bonus
  • A health cash plan to claim money back and get access to lots of ways to support your physical and mental wellbeing
  • Treat yourself with retail and hospitality perks through our partners
  • Excellent discounts across the entire Ennismore family for you and your nearest and dearest (even after you leave!)
  • Plenty of opportunity to progress and change it up across a diverse, global family of brands
  • Extra time off to volunteer with one of our partner charities

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