Rent the Runway is hiring a

Senior Product Lead, Operations

Chicago, United States

About Rent the Runway:

Rent the Runway is disrupting the $1.7 trillion global fashion industry by introducing clothing rental as a utility in women’s everyday lives and empowering women to feel like their best selves everyday. We have pioneered the Closet in the Cloud and believe that every person globally will soon have a subscription to fashion. Since our launch in late 2009, we have raised $190M from top-tier investors and built one of the most beloved brands on earth. We are proud to be both a profitable and high-growth business, with a loyal 6MM-strong customer base who share the experience of renting as being empowering and smart.

Our 1000+ employees have a revolutionary spirit that permeates our culture. We’ve built - proprietary technology, a one-of-a-kind reverse logistics operation, stores of the future, a viral brand, relationships with hundreds of fashion brands - and we are obsessed with continuing to game change our customer experience. We are also trying to revolutionize entrepreneurship itself - proving that diverse teams produce outsized impact. The Rent the Runway Foundation, which our two co-founders launched together in 2015, helps tens of thousands of female entrepreneurs build and scale their own businesses with the mission of founders more clearly representing the demographics of this country.

Position Overview:

Rent the Runway is looking for a highly skilled analytical and innovative Senior Product Lead to join our operations team. At Rent the Runway, we’re building the world’s largest reverse-logistics fulfillment center to create the ultimate closet in the cloud. Our proprietary enterprise-grade platform, built entirely in house, powers the journey of our products from customer receiving through cleaning, repair, and back out to another customer with over 60% of our inventory going out the door the same day it arrived. While our operation is highly complex, the customer experience must be completely seamless as we deliver every order on time for the most important moments in our customers’ lives.

As a Product Lead within our operations group, your road map will include both large scale, long term initiatives backed by multi-million dollar investments balanced by with shorter term optimizations. You’ll obsess about the efficiency of our fulfillment flows on both the inbound and outbound as we process record shipment levels every month. The successful candidate will communicate effectively across teams and levels, while balancing the needs and requirements of internal and external customers. You must be self-directed with the ability to work autonomously and as part of a team. Flexibility and the ability to prioritize in a changing business environment will make you successful in our results oriented, collaborative environment. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Responsibilities:                                  

  • Partner with analytics, engineering, and key stakeholders to build new technology solutions for our unique omnichannel model that support an unprecedented level of scale across fulfillment operations, retail and customer service.
  • Leverage the rich data we have (and some we need to collect) to embed intelligence into our operational systems to reduce costs and improve the customer experience.
  • Support the expansion of operation from one 160,000 square foot distribution center to multiple distribution centers including our retail locations.
  • Own the product road map and product development from inception through launch.
  • Synthesize coherent product requirements that bring clarity, focus and prioritization to complex problems.
  • Break projects into attainable milestones and lead cross-functional teams through the agile execution process.
  • Define metrics for identifying success and failure while ensuring the team and stakeholders are clear on objectives.
  • Cultivate a deep understanding of the user- both the Rent the Runway customer and our internal business users.
  • Champion the operation within the greater organization by translating your deep, technical understanding of systems and workflows into a digestible and coherent vision.

Qualifications:

  • Bachelor’s Degree/Master’s Degree
  • 4+ years in a product role
  • Analytics or operations background preferred
  • Analytical thinker capable of breaking complex problems down to their constituent parts
  • Highly organized leader & communicator with the ability to drive results by rallying and focusing cross-functional teams and stakeholders
  • Comfortable and energized by uncharted problems
  • Passionate about Enterprise solutions, eCommerce, mobile, and the overall logistics & operations
  • Flexible, able to adjust and change direction as the business environment and technology universe evolves and changes
  • Personally committed to Rent the Runway and delivering a seamless customer experience
  • Entrepreneurial in spirit with a passion for disruption
  • Experience in a competitive, fast-paced and challenging environment