Are you passionate about solving real customer problems with technology and enjoy leading products and services at scale, simplifying a developer's life, and building phenomenal customer experiences?

Do you believe that success starts with having the right platform that is flexible enough to satisfy all customers' needs yet standard enough that developers can safely and rapidly develop on top?

New Relic’s entity platform enriches the customer telemetry data by connecting it to standardized metadata. We help customers make sense of their data. We offer APIs for both internal and external developers to build experiences on top of New Relic.

We are looking for a Senior Product Manager who understands APIs, systems architecture, Dev, and Ops but who also understands business strategy, constraints, and planning.

Your Opportunity

At New Relic, you will be a core leader in the team responsible for driving product strategy and vision, relations with customers and our partner ecosystem, working with Engineering to deliver breakthrough products, and scaling the business in partnership with Marketing, Sales, and Customer Success teams!

Opportunity to work from a remote office may be available depending on applicant location.

What You’ll Do

• Develop the overall product strategy for New Relic entity platform, informed by customer and market insights, competition, technical capability, and internal programs/assets – and use it to connect and energize partners and team members responsible for the overall business.
• In collaboration with Engineering, define a detailed, rolling product roadmap based on the company strategy and drive the alignment of key releases to deliver on the roadmap; adjust the roadmap as needed based on data, market forces, and changes in execution resources.
• Lead the business during the full product lifecycle – from requirements definition, to delivery, to end of life – collaborating with other teams across the company, including Engineering, UX, Architects, and Marketing and Sales counterparts.
• Communicate a clear set of business priorities and customer imperatives at all times and actively work with the extended team to drive key trade-off decisions.
• Establish business metrics and key customer/market research questions and work with research to collect key customer insights to decide on optimization or new product development. Maintain an active view of key competitors and their anticipated next moves. Deeply engage other parts of the team in this process.
• Collaborate with Sales Management, Marketing, Finance, and other relevant teams to provide the market context and key drivers that feed the revenue forecast and longer-term outlook and TAM.
• Meticulously think through every aspect of the overall customer experience, putting users' needs first in the definition of requirements. Continuously seek improvements to the customer experience working with the UX and Engineering team to better drive the business and metrics.
• Serve as key ambassador for the business, delivering clear, compelling communications up and across New Relic and outside the company to position your product for success and garner any support required to successfully execute the business.

Your Qualifications

Must-have:

• At least 5+ years of software product management or technical product management experience
• Demonstrate strong experience in software operations or development with product planning responsibilities
• Exposure to platform software capabilities(APIs, queues...). Bonus points if you have worked with graph databases
• Experience working in medium-to-large software companies
• Experience working on or leading enterprise/business-to-business products
• Strong interpersonal skills, including the ability to seek consensus, lead via influence, patience, and determination
• Strong communication skills
• Excellent analytical/problem-solving skills, including data analysis
• Background in SaaS and cloud-based software
• Participation in all stages of the software development lifecycle

Nice-to-have:

• BA/BS in Computer Science or equivalent.

Please note that visa sponsorship is not available for this position.

About Us

New Relic (NYSE: NEWR) is a cloud-based platform that gives developers, engineers, operations, and management a clear view of what’s happening in today’s complex software environments. So they can find and fix problems faster, and deliver delightful experiences for their customers. That's why the world’s best engineering teams rely on New Relic to visualize, analyze, and troubleshoot their software. It’s the simplest, most powerful cloud-based observability platform, built to create more perfect software. All from one place.

Founded in 2008, we’re a global company passionate about building a culture where all employees feel a deep sense of belonging, where every ‘Relic’ can bring their whole self to work and feel supported and empowered to thrive. We’re consistently recognized as a distinguished employer and are committed to building world-class products and an award-winning culture. For more information, visit newrelic.com.

Our Hiring Process

New Relic takes seriously our stewardship of the data of our thousands of customers worldwide. In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. https://sfgov.org/olse/sites/default/files/Document/FCO%20Poster%20Set%20All%20Languages%2010%2001%2018.pdf

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.

New Relic is an equal opportunity employer. We eagerly seek a diverse applicant pool and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities (or disability), age, sexual orientation, veteran status, or any other characteristic protected by law.

Interested in the details of our privacy policy? Read more here: https://newrelic.com/termsandconditions/applicant-privacy-policy

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