Khan Academy is hiring a

Senior Product Manager, Learner Experience

Mountain View, United States
Remote

ABOUT KHAN ACADEMY

Khan Academy is a nonprofit organization on a mission to provide a free, world-class education to anyone, anywhere. We already reach millions of students every month and are growing rapidly, and right now we’re hard at work helping learners address any unfinished learning that the COVID-19 pandemic may have caused. We also know that not all communities have been impacted equally by this pandemic, which makes our work focusing on providing equitable solutions to historically under-resourced communities even more important.

WE ARE DRIVEN BY OUR COMMUNITY 

Our students, teachers, and parents come from all walks of life and so do we. We are fun, diverse, quirky people that come from a variety of backgrounds. Our team includes people from academia and from high tech companies and tiny startups. We hire great people from diverse backgrounds and experiences, not just because it’s the right thing to do, but because it makes our company stronger. Valuing diversity, equity and inclusion is necessary for us to actualize our mission and truly impact the communities we serve. We believe that the best way to provide impactful education is to create a diverse team of people from different backgrounds, races, religions, genders, sexual orientations, ages, and experiences.  We’re a hardworking team that’s passionate about helping learners and teachers around the globe! We strive to be world class in investing in our people and commit to developing you as a professional. 

THE ROLE

We are looking for a Senior Product Manager to deliver engaging and efficacious K-14 learning solutions, particularly focusing first on learners in the classroom and secondarily on non-classroom learners experiences. 

The Senior Product Manager will:

  • Collect and analyze feedback from customers, stakeholders and other teams to shape requirements, features. and product experiences
  • Clearly articulate what and who we’re solving for
  • Deliver and maintain clear product requirements & a roadmap that makes sense across functional plans and schedules
  • Optimize trade-offs between adding more value and getting to releases faster.
  • Coordinate work with design and engineering teams to guide products from concept through launch
  • Ensure products and releases are launched smoothly and on schedule
  • Contribute to product vision and product strategy to help drive impact and usage. 
  • Use both qualitative and quantitative feedback to develop key user insights and drive product improvements 
  • Measure key results against project objectives.

WHAT YOU BRING

  • 5+ years experience in product management
  • Deep passion for what makes great educational technology as well as a desire to help Khan Academy bring a free, world-class education to anyone, anywhere.
  • Knowledge of K-12 users and stakeholders is essential
  • Proven history of managing and shipping successful software products with cross-functional teams, at scale, including outside U.S., to the rest of the world
  • Deep empathy for learners around the world and a curiosity about what makes a great learning experience. You love learning and are excited about helping others learn to love learning. You’re motivated to learn new things, experiment, and share what you learn with the world
  • Strong experience with using data, metrics, and analysis to drive produce decisions
  • Experience designing & building a platform with desktop, mobile, and accessibility in mind.
  • Excellent communication skills, including the ability to clearly articulate a vision and strategy
  • Experience working closely with engineers and designers on technical, architectural problems
  • Basic knowledge about machine learning and/or technical experience with data management and analytics is a plus
  • Understanding and appreciation of Mastery Learning is a plus

PERKS AND BENEFITS

We may be a non-profit, but we reward our talented team extremely well!

  • Competitive salaries
  • Ample paid time off as needed – we are about getting things done, not face time
  • Generous parental leave
  • A fun, high-caliber team that trusts you and gives you the freedom to be brilliant 
  • The ability to put your talents towards a deeply meaningful mission and the opportunity to work on high-impact products that are already defining the future of education
  • Affinity groups where Parents, Black, Hispanic/Latino, Women and Gender Minorities, and LGBTQIA+ identified folks come together
  • And we offer all those other typical benefits as well: 401(k) + 4% matching & comprehensive insurance including medical, dental, vision, and life

MORE ABOUT US

OUR COMPANY VALUES

Live & breathe learners

We deeply understand and empathize with our users. We leverage user insights, research, and experience to build content, products, services, and experiences that our users trust and love. Our success is defined by the success of our learners and educators.

Take a stand

As a company, we have conviction in our aspirational point of view of how education will evolve. The work we do is in service to moving towards that point of view. However, we also listen, learn and flex in the face of new data, and commit to evolving this point of view as the industry and our users evolve.

Embrace diverse perspectives

We are a diverse community. We seek out and embrace a diversity of voices, perspectives and life experiences leading to stronger, more inclusive teams and better outcomes. As individuals, we are committed to bringing up tough topics and leaning into different points of view with curiosity. We actively listen, learn and collaborate to gain a shared understanding. When a decision is made, we commit to moving forward as a united team.

Work responsibly and sustainably

We understand that achieving our audacious mission is a marathon, so we set realistic timelines and we focus on delivery that also links to the bigger picture. As a non-profit, we are supported by the generosity of donors as well as strategic partners, and understand our responsibility to our finite resources. We spend every dollar as though it were our own. We are responsible for the impact we have on the world and to each other. We ensure our team and company stay healthy and financially sustainable.

Bring out the joy

We are committed to making learning a joyful process. This informs what we build for our users and the culture we co-create with our teammates, partners and donors.

Cultivate learning mindset

We believe in the power of growth for learners and for ourselves. We constantly learn and teach to improve our offerings, ourselves, and our organization. We learn from our mistakes and aren’t afraid to fail. We don't let past failures or successes stop us from taking future bold action and achieving our goals.

Deliver wow

We insist on high standards and deliver delightful, effective end-to-end experiences that our users can rely on. We choose to focus on fewer things — each of which aligns to our ambitious vision — so we can deliver high-quality experiences that accelerate positive measurable learning with our strategic partners.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, gender, gender identity or expression, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status. We value diversity, equity, and inclusion, and we encourage candidates from historically underrepresented groups to apply.

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