We are looking for a senior product manager to help us grow our customer base and make every team more productive by converting to premium. This is a unique opportunity to shape the growth of Slack and an entire industry by ensuring Slack is “where work gets done".
This product manager will be responsible for improving the experience of discovering and purchasing Slack’s premium products. You’re constantly coming up with great new feature ideas and thinking critically about which of them will make the biggest impact. You know how to measure and interpret the results of your team’s efforts. You love working on teams, side-by-side with the best engineers and designers. You easily manage several projects at once. You work well under pressure, and you don’t miss deadlines.
Slack has a positive, diverse, and supportive culture—we look for people who are curious, inventive, and work to be a little better every single day. In our work together we aim to be smart, humble, hardworking and, above all, collaborative. If this sounds like a good fit for you, why not say hello?
What you will be doing
- You will develop the product vision, strategy, and roadmap for improving the discoverability, utility, and path to purchase for Slack’s paid features in concert with cross-functional peers.
- You’ll become an authority on your product area. You’ll identify customer needs and business opportunities through a combination of user research, collecting feedback from cross-functional teammates, diving into data, and competitive analysis.
- You’ll define, understand, and improve key funnels and metrics.
- You’ll own features and experiments end-to-end, including writing product specs, driving cross-functional execution, making thoughtful product decisions along the way, and sharing insights and results throughout the company.
- You’ll drive execution against our plan in collaboration with Engineering and Design peers: making trade-offs, anticipating staffing needs, risks, and ensuring frequent and clear communication.
What you should have
- Passion about Slack and the problem we’re solving.
- Depth of experience leading major product or growth initiatives across multiple consumer or direct-to-customer business products. You can take rough themes and big ideas and turn them into a roadmap of features, experiments, and research with minimal guidance.
- Impact focus and a consistent history of delivering measurable results for both users and the business.
- Data-minded whenever possible. You deeply understand how your products work and how to measure long-term impact. You know every step of the funnel. You can design, run, and interpret experiments and A/B tests, and probably know a bit of SQL.
- Ability to think big and small to build a portfolio of experiments and larger features. You are as comfortable whiteboarding a completely new experience as you are optimizing an existing flow and know when to do which.
- Impeccable follow-through. You say what you’ll do, and do what you say. You hold your team to this standard. You don’t let details slip.
- Product taste and craftsmanship. You will own important product interactions with every Slack customer, and should show the attention to detail this responsibility deserves.
- You listen well. You build consensus by default, but can drive hard decisions when needed. You push the pace. You take blame and pass on praise. People love working with you.
- Written communication that is clear and effective.
Slack is an Equal Opportunity Employer and participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. Slack will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.