The Twilio AI/ML business unit is looking for a Senior Product Manager for our natural language understanding contact center products. Reporting directly to Twilio AI's Director of Product, you will be responsible for understanding our contact center customers' needs and working with the ML engineering team to define and build the products.
Twilio is looking for a product leader who lives the Twilio Magic and has a demonstrated track record of Product Management. They also have:
As a ProductManager, you will
And live the Twilio Magic values:
Twilio AI lies at the heart of Twilio’s strategic priorities to leverage machine learning to power the next generation of communications experiences. In this role you will influence Twilio’s newest product as well as Twilio's broader machine learning initiatives. You will be a visible leader and will work closely with teams at every layer of the company. Your success will deliver great customer experiences at major brands around the world (Twilio’s customers), and you will enable them to deliver better services to their customers.
Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.
This position will be located in our office at 375 Beale Street in San Francisco. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience, understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.