Argo AI is hiring a

Senior Product Support Manager

Pittsburgh, United States

Who we are:

Argo AI is in the business of building self-driving technology you can trust. With experienced leaders in the field and collaborative partnerships with some of the world’s largest automakers, we’re building self-driving technology that is engineered to scale globally and transform mobility for millions. 

Talented individuals join our team because they share our purpose to make it safe, easy, and enjoyable for everyone to get around cities. We aspire to impact key industries that move people and goods, from ride hailing to deliveries.

Meet the team:

Product Support Operations is a full-stack group with end to end responsibility of the reliability and real-time support of all Argo SW Products and Operational HW Resources both in Development and Production.

What you’ll do: 

  • Manage a group of managers responsible for overseeing large groups of high-impact performers
  • Deliver organizational objectives in a consumable fashion that energizes the department
  • Interact with teams outside of organization at the partnership level with an emphasis on Customer Satisfaction
  • Actively manage both short and long term financial projections and the impact within the department
  • Understand complexity of the safety challenge in this industry and constantly calibrate teams' focus to ensure safe operations at all times
  • Understand organizational goals, define objectives, develop road maps, articulate and deliver key metrics

What you'll need to succeed:

  • Engineering or Business Management degree or 12 years equivalent experience
  • Thorough understanding of the product management experience, project management, product marketing, tech, and finances
  • Develop budgets, and collaborate with several parties simultaneously
  • Excellent written communication skills to present complex topics in a clear and comprehensible way
  • Detail oriented mindset with a focus on safety and procedure
  • Exceptional organization skills and demonstrated ability to manage multiple groups simultaneously
  • Sound business judgment, ability to influence others, and proven experience in stakeholder management
  • Proven business owner mindset and entrepreneurial spirit

Nice to haves:

  • One or multiple of the following qualifications is a plus:
    • Professional background in diagnostics and troubleshooting of robotics, vehicles, or complex equipment
    • Experience in first/second level technical support and issue management
    • Familiarity with building up and managing a technical documentation library
    • Professional background in the area of mapping tools, geo-fencing, or other location based services
    • Experience in monitoring or operating equipment remotely (IoT)
    • Insight into the core operational functionality of a control center (traffic, railway, public transport, airport, etc.)
    • Know-how in resource planning and/or task prioritization

What we offer you:

  • High-quality individual and family medical, dental, and vision insurance
  • Competitive compensation packages
  • Employer-matched 401(k) retirement plan with immediate vesting
  • Employer-paid group term life insurance and the option to elect voluntary life insurance 
  • Paid parental leave 
  • Paid medical leave
  • Unlimited vacation
  • Complimentary daily lunches, beverages, and snacks
  • Pre-tax commuter benefits
  • Monthly wellness stipend 
  • Professional development reimbursement
  • Employee assistance program
  • Discounted programs that include legal services, identity theft protection, pet insurance, and more
  • Company and team bonding outlets: employee resource groups, quarterly team activity stipend, and wellness initiatives

Our Background:

Argo AI was founded in late 2016 by industry experts with extensive experience building robotic systems for commercial applications. Our once-small team has since grown into an over 1,000-person strong company with strategic partnerships with two of the world’s leading automakers: Ford and Volkswagen. Our self-driving system is the first with commercial deployment plans for Europe and the U.S., and thanks to an ability to tap into both automakers’ global reach, our technology platform has the largest geographic deployment potential of any self-driving technology to date.

At Argo AI, we believe that embracing differences delivers superior results. We are an equal opportunity employer that is committed to an inclusive environment for all employees.