Twilio is hiring a

Senior Public Relations Manager

San Francisco, United States

Because you belong at Twilio

The Who, What, Where and Why

Twilio is looking for a passionate storyteller to help us amplify the Twilio story to a wide range of audiences from the developer to the largest enterprises around the world. This individual will join a growing global Corporate Communications function building thought leadership for Twilio across a diverse product line, showcasing a unique variety of use cases and engaging audiences around the world.


The ideal candidate will be someone who:

  • Is driven and resourceful
  • Has strong media relationships with both trade and business press that deliver proven results
  • Has 6-8 years of experience at a PR agency as well as in-house
  • Has experience working with a variety of technology companies from B2B to B2C
  • Can grasp technical concepts and help articulate those concepts to a diverse audience through creative executions
  • Can collaborate with internal stakeholders as well as external customers and partners to build compelling stories that demonstrate the the impact of Twilio in the world
  • Demonstrates strong written and verbal communication skills
  • Can develop and execute on communication strategies for a diverse set of programs
  • Demonstrates successful thought leadership program execution
  • Understands how to work on a global team to orchestrate coordinated results
  • Earned a bachelor’s degree in journalism, communications


Whether it is telling the world about our latest product release, amplifying a customer success story, collaborating with an industry partner or creating a thought leadership platform, you will work with teams across the company and our ecosystem to drive programs that establish and build on Twilio’s relevance in the market. As with most PR roles, each day can be wildly different and bring you new opportunities to flex your PR muscles. An engaging day includes:

  • Collaborating with internal stakeholders to craft compelling stories that help establish Twilio as a thought leader among its target audiences
  • Engaging with external partners and customers to connect them to our storytelling
  • Pitching stories to top tier press
  • Strategizing communications plans with product and marketing counterparts
  • Working with agencies around the world to broaden Twilio’s awareness
  • Training and preparing spokespeople to talk with the press
  • Working with executives to develop thought leadership platforms, develop campaigns to amplify those platforms and pitch out for interviews and speaking opportunities


Driving awareness to a broad audience is a key element of Twilio’s marketing strategy and PR plays a large role in that. Twilio is a dynamic and fast-paced culture where continually innovating and creating new strategies for growing awareness is required.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development and your entire employee experience.  We only win when our employees succeed and we're dedicated to helping you develop your strengths. We invest in weeks dedicated to tackling hard problems and creating your own ideas. We have a cultural foundation built on diversity, inclusion and innovation and we want you and your ideas to thrive at Twilio. Come join us.  


This position will be located in our beautiful office at 375 Beale Street in San Francisco. You will enjoy our incredible perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday Night dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; that strives to balance work and home life, that understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves. We seek people who naturally demonstrate our values, who are challenged by problems, empower others to thrive, people who can draw the owl and not be beholden to one playbook.

About us:

More than 2 million developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, and video by virtualizing the world’s telecommunications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers. Founded in 2008, Twilio has over 1,000 employees, with headquarters in San Francisco and other offices in Berlin, Bogotá, Dublin, Hong Kong, London, Madrid, Mountain View, Munich, New York City, Prague, Singapore and Tallinn.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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