Coursera is hiring a

Senior Regional Manager - Customer Success, APAC

Gurugram, India
Full-Time
Coursera is a leading online learning platform for higher education, where 68 million learners from around the world come to learn skills of the future. More than 200 of the world’s top universities and industry educators partner with Coursera to offer courses, Specializations, certificates, and degree programs. 2,800 companies trust the company’s enterprise platform Coursera for Business to transform their talent. Coursera for Government equips government employees and citizens with in-demand skills to build a competitive workforce. Coursera for Campus empowers any university to offer high-quality, job-relevant online education to students, alumni, faculty, and staff. Coursera is backed by leading investors that include Kleiner Perkins, New Enterprise Associates, Learn Capital, and SEEK Group.

The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of four sub-teams: Sales, Customer Success, Skills Transformation, and Revenue Strategy & Operations. The teams operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Abu Dhabi. 

We are looking for a Senior Regional Manager, Customer Success in APAC, based out of India, to manage a team of high-performing Customer Success Managers that look after our corporate book of business.

You will be a key member of the global Customer Success Leadership team and the regional APAC Enterprise Leadership team with significant revenue responsibility. Through your team, you will be responsible for closing renewals and (in partnership with sales) you will be responsible for identifying upsell and cross sell opportunities. 

You will help your teams work with customer stakeholders to identify and accomplish their business goals and be able to recognize and communicate the value Coursera brings to their business. You will work to execute a proactive customer engagement and retention strategy that includes ongoing adoption initiatives, EBRs, executive sponsorship, success planning, forecasting and renewal management.
You will also be expected to be an exceptional people manager and drive hiring, development, and retention for your team. 

Check out life at Coursera on The Muse! 

Your Responsibilities:

  • Lead the APAC customer success team that manage Coursera’s corporate customers
  • Own commercial responsibility for renewals and drive the end-to-end renewal process
  • Collaborate with the Sales team to identify and close growth opportunities
  • Define customer success strategy and methodology including renewal forecasting, success planning, EBRs, adoption playbooks, voice of customer and more
  • Hire, develop and retain a team of high performing customer success managers
  • Be an involved executive sponsor for key accounts and build personal relationships with buyers (CTO, CLOs, etc.)
  • Be a vocal member of the global enterprise leadership team and help drive global initiatives
  • Develop strong internal relationships with cross-functional leaders including Sales, Product, Implementation, Marketing and Skills Transformation

Basic Qualifications:

  • 5+ years of experience leading customer success teams
  • Clear history of fully owning a commercial number and exceeding goals
  • Demonstrated history of developing strong personal relationships with C-suite executives

Preferred Qualifications:

  • 5+ years of experience leading customer success teams of 5-10 CSMs
  • 5+ years of experience working with corporate learning and development 
  • Clear history of fully owning a commercial number and exceeding goals
  • Demonstrated history of developing strong personal relationships with C-suite executives
  • Experience with renewal forecasting, contract negotiation, pipeline management, analytical problem-solving, strategic business planning
  • Demonstrated comfort working in ambiguous, quickly-changing environments

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected]

Please review our CCPA Applicant Notice here.

Similar jobs

Other jobs at Coursera