Smartbox Group is hiring a

Senior Retail Account Manager

Borehamwood, United Kingdom

Senior Retail Account Manager

Reporting to:     Head of Retail

Location:           Borehamwood, Hertfordshire

About us:

With a turnover of 500m Euros, Smartbox Group trades in 10 countries across Europe through 9 industry leading brands. Buyagift and Red Letter Days are the UK Brands for Smartbox Group.

Our core focus is on delivering happiness to our customers, suppliers, staff and retail partners. We aim to do this by providing industry leading products which represent fantastic value for money for consumers whilst providing profitable incremental revenue for our suppliers. We invest heavily in our product and merchandising solutions to ensure category and quantum margin growth for our retail partners. At the same-time we look to ensure that we provide a healthy environment for our team where opportunities for personal development are clear.

About the role

To ensure client satisfaction through a hands-on, dynamic approach to retail account management.  To achieve account focused personal sales targets; maximising profits through effective key account management.  Build market share by growing the tier one retail accounts.


Key Responsibilities include:

  • Work with the Head of Retail to grow the existing retail accounts and onboard new ones
  • Assist the Head of Retail by managing day to day relationships with the core service providers (brand ambassadors, logistics companies & merchandising providers)
  • Provide analysis and insight into individual retailers, particularly store and product level trading analysis and performance, which will provide recommendations to drive sales further or determine root cause analysis.
  • Manage and maintain critical paths for key retail and IT projects in line with agreed milestones - Develop rollout plans for new retailers
  • Manage rollout of seasonal activity in retailers
  • Work with the Field Merchandising Manager to: Ensure the merchandising of all in store units is at an optimal level; Execute seasonal rollout plans; Execute new store rollout plans; Execute promotional activity
  • Work with the Head of Retail to manage the promotional calendar within retailers.
  • Conduct regular review of product, retailer, brand and store sales.
  • Collaborate with retailers to review, influence and agree on unit location proposals.
  • Monitor competitor activity closely, providing feedback to Head of Retail and Buying on new product launches.

About you

This position would suit a current buyer or merchandiser currently within a retailer or an individual from a supplier background with experience as a National Account Manager, managing a Tier 1 retail account.

  • A Minimum of 5 years of experience.
  • Experienced at negotiating with business leaders / retailers at a senior level
  • Project management experience – particularly with multiple internal and external parties
  • Proven delivery of commercial targets
  • Strong analytical skills – Particularly and Product and Store level
  • Outstanding communicator and team player
  • Experience in project managing and landing complex Retail focused IT projects.

Our mission

To achieve fast and profitable growth by delighting our customers, providing significant volumes of incremental business to our suppliers and providing a fun & progressive working environment for our team.

Our vision

To reach a stage where there is never a reason for a customer to buy an experience from anyone else. To achieve this, we aim to have the best experience selection, at market leading prices, sold through an industry leading e-commerce platform that is marketed through cutting edge e-marketing techniques.

Want to know what it is like to work at Buyagift and Red Letter Days, why not check out our company reviews on Glassdoor:

Disclaimer: In applying to this position, you consent to Smartbox Group UK Ltd (Buyagift and Red Letter Days) to keep your CV and application details on records and to process your CV internally with relevant departments involved with the recruitment of the advertised position.

Due to the high volume of applications it may not be possible to respond to unsuccessful candidates.  We do hope that you understand.

Note to all agencies: We will not be opening this role out to any recruitment consultants / agencies at the moment. We hope that you understand and appreciate our privacy. If anything changes, we will be in touch with you.


Similar jobs

Other jobs at Smartbox Group