Future PLC is hiring a

Senior Retention Marketing Executive

Bath, United Kingdom

What you’ll be doing…

As the Senior Retentions Marketing Executive, you will deliver key omni channel retention and onboarding projects optimising customer journeys and campaigns through email platforms, direct mail and more. You’ll be responsible for implementing the agreed testing and retention marketing roadmaps to deliver continual improvement through test, learn, and apply best practice.

You’ll be responsible for driving yield and revenue growth, and improving lifetime value across the digital and print subscriber base. Planning and implementing the retention and engagement marketing plans to reduce churn and increase ARPU by maximising cross sell and upsell opportunities. You’ll be comfortable with retention analytics and be confident in presenting results and recommendations to key stakeholders.

You’ll help to establish key metrics for retention, onboarding and CRM campaigns across print and digital channels.

Above all you will be exceptionally customer centric and will always deliver a first class customer experience, whilst also reviewing how we can reduce costs and maximise our retention budget to support LTV across the business.

Experience that will put you ahead of the curve…

  • Experience in retention marketing
  • Experience with subscriptions marketing
  • Experience with multiple marketing channels, online and offline e.g. email, direct mail and social media.
  • The ability to report results, recommendations to stakeholders via verbal and written communications.
  • Understanding of CRM and email platforms

What's in it for you…

We have a number of awesome perks available to our staff. We offer huge opportunities to learn and develop, whether through professional qualifications, exposure to incredible business projects or informal lunch & learns, hosted by your colleagues. We have a fantastic culture where we really do care about our people and want everyone to succeed. Varied roles mean you’re not pigeonholed in to one finite area but get the opportunity to develop a wide range of skills and experience

And to top it all off, not only do we offer unlimited holiday because we trust you to manage your workload and time but we also offer a share in our success whereby every member of staff receives a profit pool bonus at the end of our financial year

*Internal Job Family P7

Who are we…

We’re Future. We’re 3000+ colleagues over 250+ brands speaking to 400 million people every month across the globe through websites, events and magazines. We’ve got ambitious plans that build on our growth momentum and unlock new opportunities and we’re looking for talented people who want to be a part of it.

Want to know more… https://youtu.be/xxfSvjPuZdc

Our Future, Our Responsibility - Inclusion and Diversity at Future

We have a voice and we’re going to use it. We promote diversity and inclusion not just in our recruitment processes, but everything we do. We’re an equal opportunity employer and we will continue to ensure our recruitment process is free of bias and our workplaces are inclusive, positive, free of discrimination and respecting of all backgrounds and beliefs. Our culture is underpinned by our values and employees - current and future - are treated with respect and fairness. Find out more about Our Future, Our Responsibility on our website.

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