What is Trust at Airbnb?
Airbnb is built on trust. Over two million people stay on Airbnb every night and the Trust Engineering team keeps our hosts and guests safe and supported throughout the entire Airbnb experience. We’re creating new relationships & placing people in vulnerable situations. Therefore trust is the fundamental currency of Airbnb. The Trust team builds trust by creating safety at every stage of the journey from the moment the user visits Airbnb. We set the standards & expectations for our community, keep bad actors out and and build products for good users to thrive without getting caught in the net.
We constantly work to fight against online fraud (through compromised accounts, spam and scam in messages, fake inventory, etc.) as well as preventing offline incidents (theft, property damage, personal safety, etc.). We work on onboarding and making accounts secure, and think about complex topics like identity, reputation, privacy, and anti-discrimination to ensure that every interaction with Airbnb helps build trust in us and our community. Trust Engineering is responsible for the technology vision and development of a complex stack that runs on every key interaction on the platform.
About the Financial Fraud Team on Trust
The Financial fraud team is responsible for protecting our platform and community from financial fraud losses. This includes preventing abuse of our host insurance policy, misuse and stealing of gift cards and coupons, and combating compromised account payouts and fraudulent booking adjustments. This team is tasked with building and maintaining the product features, services, agent tooling, and ML models that power these defenses.
What is a Software Engineer on the Financial Fraud team?
As a Software Engineer on the Financial Fraud team, you will be working with data scientists, designers, product managers, and customer service operations to innovate new ways we can stop bad actors in the ever evolving financial fraud landscape.
On this team, you must have the curiosity to dig deep into various end to end systems in order to understand how and where the fraud occurs. Your curiosity will be rewarded with finding projects that have outsized impacts on decreasing fraud losses while increasing revenue. Your contributions will take a variety of shapes:
Projects we are working on:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.