Twilio is hiring a

Senior Software Engineer - Voice & Video Regional Engineering

Because you belong at Twilio

The Who, What, Why and Where

Twilio is hiring a Senior Software Engineer for Twilio’s Voice & Video Trust Engineering team to deliver scalability, resiliency and quality.  You will build next generation systems and services, including automated frameworks and tools to enable real-time, low latency services for next generation communications around the world.


Twilio is looking for a Senior Software Engineer who lives the Twilio Magic and with a demonstrated track record of success:  They also have:

  • Skills to collaborate across multiple remote teams, leading development of the software systems to ultimately deliver the APIs and services for Twilio’s Voice & Video platform.
  • Depth of experience in complex distributed systems, overseeing quality and operating Java-based systems in production.
  • Breadth of development and operational experience in building tools and frameworks, with an understanding of continuous deployment processes to ensure quality.
  • Ability to think at scale, exceeding high availability SLA goals, bringing a focus on continuous delivery methodologies from design through deployment and operations.  
  • Past experience with developing services including functional, load, and performance testing in a cloud platform or enterprise scale environment.
  • Built and managed systems that leverage DevOps and/or Data Pipelines, including experience with Kafka, Elasticsearch, Docker, and/or Terraform.
  • Most importantly, you have the desire to collaborate across teams to build, test and operate services at scale.
  • Bachelors/Masters degree required, or equivalent experience.
  • 5+ years of experience including relevant experience with software development lifecycle and complex distributed systems projects.


As a Senior Software Engineer in the Voice & Video Trust Engineering team, you will live the Twilio Magic values:

  • BE AN OWNER - You define and build the tools, frameworks, and pipelines to ensure operational excellence for Twilio’s Voice & Video platform APIs and services, towards 24x7 availability, with high performance, scalable and zero downtime releases in an AWS environment.
  • EMPOWER OTHERS - Most importantly, you have the desire to collaborate across teams on best practices to build, test and operate services at scale.
  • WRITE IT DOWN: You will craft best practices as runbooks and standard operating procedures to share knowledge goodness across teams.
  • DRAW THE OWL: We still have problems we haven’t even thought of! You’ll need to recognize gaps in systems, services and processes to achieve ultimate success.


Twilio Developers use Programmable Voice and Video to build unique communication experiences to make, receive and control voice interactions around the globe. Twilio’s Voice team develops and operates the worldwide infrastructure for call processing, including signalling, media, routing, conference, payment and speech services.

Twilio is a company that is empowering the world’s developers with modern communication in order to build better applications. Twilio is truly unique; we are a company committed to your growth, your learning, your development, and your entire employee experience. We only win when our employees succeed and we're dedicated to helping you develop your strengths. We have a cultural foundation built on diversity, inclusion, and innovation and we want you and your ideas to thrive at Twilio.


This position will be located in our office at Paseo de la Castellana 77,  Madrid. You will enjoy our office perks: catered meals, snacks, game room, ergonomic desks, massages, Wednesday dinners, bi-weekly All Hands and more. What you will also get to experience is a company that believes in small teams for maximum impact; seeks well-rounded talent to ensure a full perspective on our customers’ experience,  understands that this is a marathon, not a sprint; that continuously and purposefully builds an inclusive culture where everyone is able to do and be the best version of themselves.

About us:

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

Twilio is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status and operate in compliance with the San Francisco Fair Chance Ordinance.

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