Ocado Group is hiring a

Senior Support Advisor

Sunderland, United Kingdom

Job type: Permanent

Location: Sunderland, SR1 

Shift pattern: Full time, rota shifts between 7am and 11pm 7 days a week

Salary: £19,200 per annum based on working 37.5 hours a week

We are looking for a motivated Senior Support Advisor for the Ocado Contact Centre, who would be up to the challenge of assisting our dedicated customer service team in supporting our customers. This role will assist with the supervising of the admin team that supports our Contact Centre 

About Ocado Group

When our business began, there was just one goal: to establish the first new supermarket success story in a generation. Almost two decades later, we’re the world’s number one online-only grocery retailer – and reaching ever greater heights with each passing year.

As our horizons have expanded, our goals too have evolved. However, the things that make us tick have remained a constant since day one: innovative thinking, teamwork and a passion for incredible customer service.

At the heart of all of this is our award-winning contact centre where we’re currently looking for talented, driven people to join us in delivering world class service to our growing customer base. 

Our Ideal Candidate  

At Ocado Group, we value our employees as much as our customers and are looking for exceptional people who can help our exceptional business continue to grow. 

This position is part of our crucial customer service operation and will be there to support our customers and our contact centre.

We’re looking for people who have:  

  • Previous experience in an administrative / back office environment
  • High level of attention to detail 
  • Excellent written and verbal communication skills
  • Working knowledge of office equipment
  • Confidence and a can-do attitude
  • A desire to work as part of a team and also independently  
  • Excellent timekeeping, organisational and multitasking skills
  • Ability to monitor and check quality of work 

If you do not have a wealth of experience do not panic! You may still be an ‘Ocado’ person. If you are hardworking, passionate and have a commitment to improving your skills, our comprehensive training package will give you the start you need to make it.

The Role  

As a Senior Support Advisor at Ocado Group you will be part of the vital office operation that will support our customers and our colleagues. This role will require you to manage daily, weekly and monthly tasks as well as managing the administration team

Equal Opportunities for All 

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability or union membership status.

Please note this job description is a summary of the typical functions of the role, not an exhaustive or comprehensive list of possible role responsibilities, tasks and duties and is subject to review. You may be asked to perform tasks as required by management deemed as a reasonable request. 

Closing date for all applications is Friday 25th December 2020 - due to the fast paced nature of our business, this vacancy may close sooner.