CloudBees is hiring a

Senior Technical Content Developer Customer Experience (984)

Raleigh, United States

About CloudBees

CloudBees provides the leading software delivery platform for enterprises, enabling them to continuously innovate, compete, and win in a world powered by the digital experience. Designed for the world's largest organizations with the most complex requirements, CloudBees enables software development organizations to deliver scalable, compliant, governed, and secure software from the code a developer writes to the people who use it. The platform connects with other best-of-breed tools, improves the developer experience, and enables organizations to bring digital innovation to life continuously, adapt quickly, and unlock business outcomes that create market leaders and disruptors.

CloudBees was founded in 2010 and is backed by Goldman Sachs, Morgan Stanley, Bridgepoint Credit, HSBC, Golub Capital, Delta-v Capital, Matrix Partners, and Lightspeed Venture Partners. Visit and follow us on Twitter, LinkedIn, and Facebook.

What You’ll Do

  • Develop, validate, deliver, and maintain highly technical, enterprise-level product documentation
  • Specialize in documentation related to best practices, APIs, command line reference, and use case examples
  • Work collaboratively with SMEs across product and customer success teams to coordinate deliverables and dependencies

What the Job Requires

  • Excellent written and spoken English language skills
  • Excellent problem solving, organization, and communication skills
  • Inclination to experiment with software, APIs, and new technologies
  • 7+ years of technical writing experience
  • Proficiency with source code management, preferably Git
  • Proficiency with bug tracking systems, preferably Jira
  • Proficiency with markup syntax such as AsciiDoc,Markdown, or reStructuredText
  • 2+ years of enterprise-level content experience
  • Proficient working in an Agile development environment
  • Experience performing peer copy editing is a plus
  • Experience with API documentation is a plus
  • Experience with continuous integration/delivery/deployment technologies and processes is a plus
  • Willing to learn about cloud hosting (AWS, Azure, Google Cloud, etc.) and virtualization technologies (Docker, Kubernetes, etc.) is a plus

At CloudBees, we truly believe that the more diverse we are, the better we serve our customers.  A global community like Jenkins demands a global focus from CloudBees. Organizations with greater diversity—gender, racial, ethnic, and global—are stronger partners to their customers.  Whether by creating more innovative products, or better understanding our worldwide customers, or establishing a stronger cross-section of cultural leadership skills, diversity strengthens all aspects of the CloudBees organization.

In the technology industry, diversity creates a competitive advantage.  CloudBees customers demand technologies from us that solve their software development, and therefore their business problems, so that they can better serve their own customers.  CloudBees attributes much of its success to its worldwide work force and commitment to global diversity, which opens our proprietary software to innovative ideas from anywhere. Along the way, we have witnessed firsthand how employees, partners, and customers with diverse perspectives and experiences contribute to creative problem solving and better solutions for our customers and their businesses.