TripAdvisor is hiring a

Senior Technical Program Manager Engineering Operations

Needham, United States

Senior Technical Program Manager, Engineering and Technical Operations

TripAdvisor, the world’s largest travel site, inspires and empowers people to explore the world with confidence and share their trip experiences with others. We are building a new Global Engineering & Technology Operations division to streamline operations and bring cohesion to the 500+ member GE&T team. We need a Senior Technical Program Manager to lead and manage the complex program in this highly visible, high impact role.

GE&T spans 8 discrete teams across 6 offices in 5 countries on 3 continents, and you will have the ownership and autonomy to build and shape the program in partnership with the GE&T, B2B, and B2C leadership teams. We have an ambitious and exciting roadmap for 2021 and beyond. This is a tremendous opportunity to have a significant impact on the GE&T team that builds, runs, and maintains the world’s largest travel site and continually innovates as a globally recognized leader in travel.


  • Establish a detailed program plan with a cohesive view of major engineering milestones and clear timelines, dependencies, and sequencing
  • Identify and manage dependencies among engineering teams
  • Coordinate dependencies with B2B and B2C as needed on shared initiatives, e.g., Plus, TripAdvisor’s new subscription product
  • Identify and address weak points and inefficiencies across the program that impact productivity, e.g., jira standardization, clean documentation, and a training curriculum for new hires
  • Identify resource needs in partnership with the GE&T, B2B, and B2C leadership teams
  • Establish a culture of engineering partnership across GE&T, B2B, and B2C
  • Explore, assess, and propose new technologies and tools to the GE&T leadership team to pilot and adopt
  • Coordinate and facilitate sharing objectives and key results (OKRs) across the GE&T leadership team
  • Communicate overall program status, including milestones, dependencies, and risks, to GE&T, B2B, and B2C leadership teams
  • Prepare financial reports and resource forecasts

Desired Skills/Experience

  • 5+ years technical program management experience, developing and managing detailed program plans
  • 3+ years experience navigating large scale, complex projects and dependencies among multiple engineering teams
  • 3+ years operations experience
  • Deep understanding of and experience with product development processes
  • Ability to rapidly identify and communicate issues and reach a resolution
  • Ability to influence others and drive alignment among differing opinions
  • Exceptional attention to detail
  • Excellent verbal and written communication, and comfort communicating at all levels in the organization
  • Strong stakeholder management
  • Self-motivated with a strong sense of ownership and a proactive team player, working quickly and accurately under pressure and time constraints with minimal supervision
  • Emotional intelligence


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