Tickets.com is hiring a

Senior Technical Project Manager/Senior Scrum Master (Ballpark Experience & Ticketing)

Costa Mesa, United States

Tickets.com is looking for Technical Project Managers/Scrum Masters who are passionate about bringing out the best in our teams, fostering innovation, and delivering world-class experiences to baseball fans around the world. Tickets.com is a wholly-owned subsidiary of Major League Baseball (MLB) responsible for delivering industry-leading ticketing and in-stadium fan experiences that baseball fans love--and we want you to be a part of it!

As a Technical Project Manager/Scrum Master, you will work in an agile setting with world-class product owners, designers, researchers, and engineers to bring our incredible experiences to market. Tickets.com is looking for skilled agilists who understand what it takes for teams to deliver high-visibility, high-quality products in a complex, fast-paced environment. 

We’ve built a passionate community of Program/Project Managers who love thinking about what it means to “be” rather than “do” agile, and who work closely together to craft environments where our teams can grow and thrive.

 

Core Responsibilities

  • Lead complex multi-team initiatives, working closely with product and engineering leaders to define scope, generate artifacts, manage risks, and plan milestones.
  • Assess team(s) maturity and coach them to deepen their Agile development practices, focusing on technical excellence, predictable delivery, quality, and fan delight.
  • Effectively execute software development iterations throughout the life of your assigned teams by managing activities, sequence, dependencies, work effort, duration, and associated resource requirements.
  • Ensure smooth operation of development processes and properly-timed delivery.
  • Work with other TPMs to make sure external project dependencies are properly managed.
  • Partner with product, design, and engineering teams to ensure that the team is aligned with the program- and enterprise-level strategic priorities.
  • Manage initiative communications, ensuring effective exchange of initiative information and deliverables to internal and external stakeholders.
  • Identify, analyze, and communicate risks up, down, and across the organizational structure in an effective and professional manner.
  • Deal effectively with ambiguous and unstructured problems and situations.

 

Qualifications

Required

  • Certified Scrum Master (CSM) or similar.
  • Experience coordinating iterative, incremental delivery of technical projects in an Agile environment with multiple Scrum teams.
  • Hands-on, day-to-day experience with leading development teams through Agile transformations.
  • Effectively communicates with both technical and non-technical participants.
  • Passionate about continually improving processes.
  • Passionate about making teams as successful as possible.
  • Strong understanding of how to use productivity tools for the benefit of a self-empowered team.

Preferred

  • Degree in either Engineering, Mathematics, Computer Science, or a tenacious approach to learning new technologies.

 Pay Range: $140-175K

We offer an Outstanding Benefits Package that includes:

  • Medical
  • Dental
  • Vision
  • STD & LTD
  • 401K Retirement Plan
  • Basic Life & AD&D
  • Supplemental Life Insurance
  • Paid Time Off (PTO, STO, Holidays including Year-End Holiday Break)
  • HSA & FSA
  • Legal Plan
  • Pet Insurance
  • Tuition Reimbursement
  • Flexible Hybrid Work Environment
  • MLB Tickets

Tickets.com is an Equal Opportunity Employer. Please click here to view our CCPA.

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