At accuRx, we're building a world-famous healthcare communication platform. Our mission is simple - to change lives by bringing patients and their healthcare teams together. Our technology is revolutionising how technology is adopted and how care is delivered in healthcare.
Established in 2016 and now with £9m in Series A funding, accuRx is one of the UK's fastest-growing tech startups. In two years, we grew from only a few GP practices using us to over 50% of practices in England. Today, over 95% of GP practices rely on us and over the past few months we have worked really hard on driving adoption within Hospitals, our product is now used in over 50% of trusts and this number is growing day by day. Our vision is that anyone involved in a patient's care can communicate with each other.
In response to COVID-19, we spent March and April working tirelessly to release new features to help frontline staff. This includes a video consultation solution that went from zero to 35,000 daily consultations in the space of 8 weeks. We spent November and December building a vaccination booking system that has already saved frontline staff many hours and helped with vaccination uptake for vulnerable people in the UK.
We then spent November and December building a vaccination booking system that has already saved frontline staff many hours and helped with vaccination uptake for vulnerable people in the UK. See our public roadmap for what’s up next 😃.
Unlike many healthtech companies, we are a software provider, not a healthcare provider. We allow existing health and care systems (starting with the NHS in the UK) to deliver technology-enabled care, free from any AI/Blockchain-hype.
Life as a Senior User Researcher at accuRx
You’ll work closely with our Head of User Research and Product Managers. You'll be responsible for leading research in a given product area, and will work closely with Product Managers in identifying key research questions and high-risk assumptions being made. You'll be expected to mentor others to do lighter weight research, freeing you up to do the high-impact work across product teams. You’ll be creative and take initiative in how you conduct research and testing (read more about the some of the hurdles of user research in healthcare in our Head of User Research’s blog here!). You’ll bring others in product teams (e.g. Engineers & Designers) along the user research journey, and get them involved throughout whether that be shadowing at the frontline, interviews or remote testing. You'll champion and advocate for our users' needs and their problems throughout product development, and in other areas of the business where relevant. You'll help scale our research processes as our product teams, and company continue to grow.
What the team say ...
Alice - User Researcher
"I can't wait for a new team member to join because it's always exciting to see the department you're in expand! It will also mean we can have some really interesting discussions on what we can do to improve our research!"
We’d really like to hear from you if....
You have worked with multidisciplinary software teams, and you have substantial hands-on experience leading research across product teams. Ideally you will have 3+ years in a User researcher role.
It would be great if you have experience doing user research in a healthcare context, but it’s not necessary.