Sinch is hiring a

Senior UX Researcher

Malmö, Sweden

Are you ready to put your mark on one of the world's most leading tech brands? We are one of the most successful companies in the world that you probably never heard of, according to Forbes Magazine. Sinch brings businesses and people closer with tools enabling personal engagement. Our cloud communications platform reaches every mobile phone on the planet, in seconds or less, through mobile messaging, voice and video.

The UX team is growing and we are now looking for a Senior UX Researcher to join us in Malmö.


The essence of the role

Following our success, we are now looking to recruit a Senior UX Researcher. This is a new role and as our Senior UX Researcher your main responsibilities will be to build a deep understanding of our users' needs, goals and workflows, turning qualitative user research into insights and artefacts which will shape the future of our products. You will establish and implement an overall research strategy with clear objectives in collaboration with cross functional teams keeping in consideration current and upcoming initiatives and business goals.

Working together in a cross functional team we believe you are curious to learn new things, as well as a driver to teach us more about UX research and help us develop processes, ways of working and habits that lead to excellent user experiences.

As our new Senior UX Researcher your main responsibilities will be to:

  • Work closely with cross-functional, geographically distributed teams of product managers, designers and engineers and marketing
  • Define, plan, and conduct exploratory user research, including supporting the work of less experienced colleagues
  • Apply rigorous analysis to understand and document complex workflows and processes
  • Developing a holistic understanding of user behaviours, needs, challenges and motivations through qualitative and quantitative research methods
  • Present visual research results in a clear and pedagogic way, to inspire and motivate a wide range of decision makers and stakeholders
  • Regularly consolidate research findings into concise, accessible, digestible and actionable reports to be shared with our product teams


Who are you?

To be successful in the role you are a UX Research and Tech lover and you have a high degree of technical understanding, logical thinking, and ability to understand complex systems. You will be part of a great team of designers and need to be a good team player who can also navigate your way with other stakeholders. As we are still, in a sense, in the beginning of our design journey, there are plenty of opportunities for you to bring your ideas and experience and make a real impact here.

  • Proven work experience within UX Research, ideally experience in working with technical products such as web applications or SaaS products
  • Proficiency in research methodology, showing a strong understanding of the strengths and limitations of different methods and how and when to apply them
  • A degree in Computer Science, Human-Computer Interaction, Cognitive Science or equivalent
  • Basic prototyping skills to quickly test different hypothesis
  • Fluency in written and spoken English


As we are currently in the vacation period we would like to highlight that we'll review your application with a little delay of 2 weeks, so please bear with us and thank you for your understanding and patience.

Our corporate language is English, please submit your application in English.


Our expert teams are built from some of the most experienced in the industry. We employ people from all over the world, from all walks of life and from all backgrounds. We work together, feeding on our diversity to make us stronger, and we encourage each other to be the best we can be. Innovation drives us, and we challenge ourselves every day.




Are you ready? Join us on our journey!


About the recruitment process:

To help us place the right people in the right role, we believe in science-based and fair assessment methods. We follow a competence-based, structured interview process where your skills, experience and attributes relevant to the role and Sinch will be assessed. As part of our recruitment process, pre-employment testing is used to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. We acknowledge that there are two parties making a decision in this process and welcome you to ask any questions you may have at any stage of the process.