Kin Insurance is hiring a

Senior UX Strategist

Chicago, United States

The world has changed. Why hasn’t insurance?

Kin’s mission is to reimagine home insurance For Every New Normal. While other insurers struggle to handle a fast-changing world, Kin is built for the future and is prepared to meet its challenges head on while helping our customers do the same.

Kin is proud to be one of BuiltIn Chicago’s 2021 and 2022 Best Mid Sized Companies to work for, and Forbes 2021 Best Startup Employers in North America. Simply put, our people are what make us great, and we need forward-thinking, inspired game-changers like you to join us in our mission.

So, what’s the role?

We are looking for a versatile Senior HCI Designer and Researcher that draws from interdisciplinary disciplines such as design, computer science, psychology, information architecture, information science, and human factors engineering to be a part of our growing design team. As a Senior HCI Designer and Researcher, you'll be involved in a wide range of activities, from conducting internal and external research, mapping processes and prototyping design concepts. You will bring a strong focus on the user, their tasks, and new ways to solve problems with data-driven workflows, visualization and analytics. You will play a key role in reframing problems into new approaches, collaborating with subject-matter experts, their management, engineers, designers, data scientists and researchers.

A day in the life could include: 

  • Facilitating ideation sessions and leading workshops with SMEs,  end users and stakeholders
  • Think holistically about processes and systems from a bird’s eye view and dive into problem solving with great detail in task analysis.
  • Work effectively and cross-functionally with stakeholders in business, product, data science and engineering to rapidly understand challenging domain problems and apply critical thinking to find solutions for internal processes and apps.
  • Use an evidence based approach that leverages data and product analytics to inform design decisions
  • Design product solutions with a focus on human centered design techniques
  • Create specifications, maps, workflows, wireframes, prototypes to communicate design vision
  • Conduct research and usability testing to validate product designs and inform design decisions
  • Communicate and share often in written, verbal, and visual forms to create alignment and move the work towards implementation. 
  • The ability to connect business strategies, available technologies, and design solutions to deliver best-in-class user experiences.
  • A willingness to take ownership and responsibility for complex systems and outcomes. 
  • Lead the design process of end-to-end features for various product areas leading to business impact for Kin and our customers.  

I’ve got the skills… but do I have the necessary ones?

  • Preferred master's degree in design, HCI, cognitive science or equivalent experience
  • 4+ years of experience researching and designing for digital products 
  • Strong analytical reasoning skills
  • Experience working in a test and learn hypothesis driven product environment required
  • Experience creating and contributing to design systems and collaborating with other designers
  • Passion for making complex business tasks easy through user-centered design
  • Empathy for customers and passion for helping them solve difficult problems
  • Solid communication skills, both written and verbal
  • Learning mindset and willingness to absorb lots of new information and context
  • Self-starter personality who’s lean and eager to take action
  • Extremely collaborative work style thriving in a dynamic team environment
  • Facilitation and collaboration skills aimed at aligning cross functional peers
  • Experience designing and prototyping with Figma is required
  • Portfolio of your work illustrating your process and examples of research and design

Oh, and don’t worry, we’ve got you covered! 

  • Medical, Dental and Vision Insurance
  • Flexible PTO policy 
  • Very generous equity options and 401K
  • Parental Leave
  • Continuing education and professional development 
  • Disability and Life Insurance 
  • The excitement of joining a high-growth Insurtech company and seeing your work make an impact

About Kin

In an industry that hasn't budged in more than 100 years, our technology transforms the user experience, cuts inefficiencies that waste billions of consumer dollars, and customizes coverage homeowners want. We believe insurance was always meant to be a digital product – we’re making that a reality. 

Our approach to the industry makes us unique, and the people at Kin help us excel. We’re a team of problem solvers, collaborators, builders, and dreamers who are passionate about creating positive change in the lives of our customers and in our industry. Kin is more than just our name – it’s how we treat each other. That’s one of the many reasons we’ve been recognized as a great place to work by Built In, Forbes, and Fast Company.


EEOC Statement

Kin is proud to be an Equal Employment Opportunity and Affirmative Action Employer. We don't just accept difference – we honor it, nurture it, and celebrate it. We don’t discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Kin encourages applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities.



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