Ten Group is hiring a

Senior UX UI Designer

Who are we?

Ten is the global leader in the highest quality lifestyle and travel concierge services. We are profitable, with revenues of £30+ million and are growing at over 40% pa, led by the UK (our home market), and our 17 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.

The biggest opportunities for us are being driven by digital - how we grow, manage our clientele and deliver our services. We are already online and mobile but it is early stage and we can do so much more from a successful base. Where we have launched digital we have already seen half of our activity migrate online. We have agreed plans to launch our digital platform to large numbers of the most valuable customers of many more of the world’s top premium brands.

Our digital offering already covers travel, dining, ticketing and retail - giving our clients access, pricing and expertise that is not available to the public anywhere else. Over the next 12 - 24 months we are taking this global, whilst maintaining our premium positioning and developing further strategic partnerships to embed our ever-improving digital services into our client’s daily lives. We want to hire a Senior UX UI Designer to be part of Ten’s progression to being a product led organisation and to be responsible for the user experience and user interface of the largest, and most innovative, concierge platform globally.

Please have a look at the following video which explains the digital service in more detail (albeit it is a little dated) https://vimeo.com/142117052.

The Role

We have made significant technology advances in the past two years, and now have a solid base and foundation to work from; Ten’s digital platform – the first of its kind in the lifestyle sector. We know our current design and usability needs some love and attention though. We’ve previously pushed ahead, in order to build functionality, without our own UXUI lead. Now it’s time to build a design capability at the heart of the Product & Digital team.

You’ll be the first, and senior, UXUI hire to the business. We’ve previously worked with agency partners to build digital products. Balancing thinking, doing, and growing will be a challenge that excites you. And you’ll be a crucial running mate for our Managing Director (Product & Digital) as he prepares for radical growth; team size, platform functionality, and user volume.

You’ll be a good fit for the challenge ahead if:

  • You start with needs. Everything we do starts with what people need. By identifying their problems, we can design towards outcomes, not outputs or features.
  • You are open, inclusive and collaborative. We’re building a new team of developers, designers, strategists, data experts, and operationally experienced colleagues. We’ll all work together.
  • You like to validate ideas with people; early and often.
  • You are prototype driven. We recognise that modern digital design is not restricted to specific screen sizes and that static wireframes and mock ups – although useful at times – can’t always easily communicate a responsive, interactive product.
  • You are tool agnostic. We encourage designers to pick and choose the right tool or technique for the problem they’re trying to solve.