JustAnswer is hiring a

Senior Visual Designer

About Us

We are a San Francisco based company founded in 2003. Our mission is simple: we help people.  We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management. 

Our Culture 

With 500+ employees spread around 3 continents and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together with regular happy hours, team offsites and amazing holiday parties (think renting out an island, taking over an arcade and cruising around the Bay on a chartered yacht). Perks include team lunches, delivered-to-your-home monthly snack boxes, corporate philanthropy and matching gifts, monthly tech allowance, medical/dental/vision, 401K with matching, access to JustAnswer's 12,000+ verified Experts, and more.  Best of all, you get to work at a hot company that’s (drum roll, please) profitable! 

The JustAnswer Promise

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.

  • Data driven: Data decides, not egos
  • Courageous: We take risks and challenge the status quo
  • Innovative: We 're constantly learning, creating, and adapting
  • Lean: We focus on customers, using lean testing to learn how to serve them best
  • Humble: Past success is not a guarantee of future success

If these things matter to you, come join the team here at JustAnswer!


About The Role

The position of Senior Visual Designer will support the UX Director, along with other business leaders, and will drive development of all the creative material produced for JustAnswer for use both internally and externally. As the guardian of the brand aesthetic and integration across vehicles, the Senior Visual Designer will be focused on the delivery of materials for use across all channels and family of brands. This role is highly cross-functional and requires a bias for action balanced with a strategic thinker and astute people leader across all offices.  

Duties and Responsibilities

  • Help build and lead a fast-paced, growing UX/UI design team delivering elegant, innovative, customer-centered design solutions to complex business challenges. 
  • Champion, define, and evolve the brand voice and identity both in relation to the main JustAnswer brand as well as other sub-brands. 
  • Create strong experiences to drive customer engagement and support company goals. 
  • Maintain a high level of excellence across all customer touchpoints, ensuring all creative output is on-brief, on-time and on-brand. 
  • Partner with cross-functional leads of product, marketing, engineering teams in San Francisco, Ukraine, and India to deliver and ensure high quality design in everything we do. 
  • Collaborate with development teams to move design projects to code. 
  • Demonstrate thought leadership by contributing subject matter expertise in the area of content design, storytelling, interaction design, visual design, user research, and online user behavior.   

Qualifications

     Skills

  • An exceptional graphic designer with 5-10 years of experience. You understand the complex nature of UI design, and are equally comfortable with branding, art direction, and non-digital media. 
  • Passionate about learning and creating beautiful user-centered, data-driven designs.   
  • You are detail-oriented and are comfortable in a fast-paced environment supporting cross-functional teams. You can handle multiple projects and are skilled in using data to make decisions.  
  • An exceptional collaborator working with teams across the business: product management, engineering, user research, content, and marketing. 
  • Driven to move fast, be decisive, and deliver world-class design experiences. You have superb communication skills in a fast-paced environment (verbal, written, and visual) and the ability to influence and build consensus. You can take creative feedback well and execute quickly.  
  • Skilled in Figma, UserTesting.com, Adobe, Asana, Office 365, and at least one animation tool.  

* Please include your outstanding portfolio with examples of gorgeous, business-impactful designs along with your application to be considered.  

     Collaboration

  • Ability to work both independently and collaboratively
  • Promote co-creation and encourages others to participate; works smoothly across all levels and departments
  • Manages time and meetings effectively, properly leveraging managers' time

     Communication

  • Excellent interpersonal and service-oriented skills
  • Proactively shares appropriate level of information across teams
  • Actively listens to others and ensures they are understood

     Leadership

  • Strong project management and organization skills
  • Self-starter who is action-oriented and leads by example
  • High-level of accountability and acts an owner, develops effective short and long-term plans and goals
  • Provides timely, effective and meaningful feedback that motivates others to improve performance
  • Builds and/or supports a high performing team; recognizes and rewards achievement

Perks & Benefits

  • United Healthcare PPO, Kaiser
  • FSA and HSA options, including Dependent Care Spending 
  • Dental & Vision
  • Employer paid Long Term Disability
  • Employer paid life insurance
  • $75 monthly Remote-Work stipend
  • $30 monthly Wellness stipend
  • $200 per year for registration fees for fitness events, races, and marathons 
  • Monthly snack boxes delivered to your home
  • Flexible paid time off
  • 11 company holidays 
  • 401k with company matching 
  • Paid parental leave 
  • Charitable donation matching
  • JustAnswer subscription - access to 12,000 experts in over 700 categories

And let's not forget having fun! Our Minister of Fun organizes weekly pop-up lotteries for prizes, monthly virtual bingo, trivia competitions, photo contests, puzzles, virtual mixed-team lunches, and spirited company-wide challenges!


Work Environment

JustAnswer US has adopted a remote-first/full-remote work environment from most US-based locations. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events. With employee wellbeing as a top priority, where legally permissible, employees are required to be fully vaccinated against Covid-19 to attend these optional in-person events. 

COVID-19 Safety

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer US practices 100% virtual recruiting and onboarding processes.

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