Bayzat is hiring a

Service Account Manager

Dubai, United Arab Emirates
Full-Time
Bayzat is the work life platform that benefits everyone. We are redefining the way work works for the better, making automated HR, payroll, employee benefits and insurance a possibility for all businesses.

We are one of the fastest growing startups in the MENA region with 200+ team members from 30+ different countries.

The Account Management team is a core part of our business, and we are looking to grow it. We are looking for an intelligent, driven and passionate Account Manager to build and nurture a great customer experience.

WHAT WILL YOU BE DOING?

  • Be the first point of contact for both client and internal teams (all day-day to activities/escalations)
  • Attend all introduction meetings with Tier 1 and large Tier 2 accounts (AED 200K +)
  • Lead the wellness events for Tier 3 clients
  • Responsible for requesting and following up on renewal terms on quotes request
  • Monitor the escalations cases on Salesforce and inform Strategic Account Managers on overdue cases
  • Assist in collecting the required operational data for meeting decks and preparing the initial draft of the below meeting decks/reports
  • Responsible for all claims escalations and pushing back to the claims team and the insurer on rejected cases that are justified to be resubmitted to the insurer for re-assessment
  • Responsible for tracking overdue endorsements and following up with the endorsement team
  • Follow up with finance during the rest of the policy period to ensure the payment proof and receipts for subsequent payments are saved on the g drive
  • Follow up with finance to ensure the SOAs are being sent out timeously for Tier 1 & 2 accounts
  • Request the SOA on an ad-hoc basis/quarterly from finance for Tier 3 clients (these clients usually pay the full policy premium upfront)
  • Responsible for completing the policy placement training order on Salesforce
  • Ensure all clients are onboarded on Bayzat and track registrations

REQUIRED SKILLS AND EXPERIENCE

  • Relationship building with both internal and external stakeholders
  • Excellent verbal and written communication
  • Strategic and critical thinking
  • Commercial acumen and problem-solving
  • Obsessively organized and detail oriented (excellent at prioritisation)
  • Experience working in a high-growth environment
  • High level of emotional resilience and empathy
  • Technical skills: Intermediate MS Office (Salesforce skills preferrable)

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