Service Delivery Engineer

Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.

With presence in more than 50 countries, whether you know us or not, you’ve definitely used our tech. We reach every phone on earth, with over 147 billion conversations every year.

Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every of our more than 3,000 employees across 55 different countries.

Requirements

Main responsibilities:

• Daily Operation & Maintenance of the customer environment with support from our back offices in Stockholm and Warsaw.
• Ensure high availability and service within agreed SLAs
• Traffic analysis for A2P Monetization and SMS Firewall Update Services
• Design and implementation of SMSFW filtering rules based on customer traffic sources analysis
• Analysis of SMSFW A2P blocking effectiveness,
• Collaboration with product management/RD in change request process and SMSFW roadmap development
• Analysing SMSC/SMSFW traffic data using Elastic Search/Kibana
• Provide feedback for process improvements

Normal working hours are weekdays, but the role includes that you are available outside normal office hours in case of major emergencies on systems where your expertise are required.

We proud ourselves in having built a great atmosphere at work. We will offer you the opportunity to work on international projects in multicultural teams and access to internal training courses.

We require:

• BSc degree in Telecom or something equivalent.
• At least 4 years of experience from technical roles within the Telecom industry
• Fluency in both written and spoken English and Spanish
• Strong analytical skills - with strong interest in data-driven analytics, identifying trends and investigating and understanding reasons for trends.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.