Unify is hiring a

Service Delivery Manager

Athina, Greece

Atos is a global leader in digital transformation with 120,000 employees in 73 countries and annual revenue of € 13 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions through its Digital Transformation Factory, as well as transactional services through Worldline, the European leader in the payment industry. With its cutting-edge technologies and industry knowledge, Atos supports the digital transformation of its clients across all business sectors. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos Syntel, Unify and Worldline. Atos is listed on the CAC40 Paris stock index.


Unify is the Atos brand for communication and collaboration solutions. At the core of the Atos Digital Workplace portfolio, Unify technology enables organizations of all sizes to transform the way they collaborate, creating a more connected and productive workforce which can dramatically improve team performance, individual engagement and business efficiency.


Unify products represent a strong heritage of technology innovation, reliability and flexibility. Their award-winning intuitive user experience can be delivered through almost any device and in any combination of cloud or on-premise deployment. Augmented by Atos’ secure digital platforms, vertical solutions and transformation services, they set the global standard for a rich and reliable collaboration experience that empowers teams to deliver extraordinary results.

Our largest software development center is located in Athens, employing more than 270 highly skilled software professionals. Additionally, we have a team of over 40 professionals in charge of Global Operation & Service activities.

Atos Service Delivery Management Office team (IDM CCS GO) is looking for an self-motivated, highly productive Service Delivery Manager.

The candidate will be the Single Point of Contact for various Customer accounts ensuring that Service Delivery is provided according to contractual obligations and within the ITIL best practice methodologies of delivering ICT Services from in-house and 3rd party provided products/services.


RESPONSIBILITIES
•SPOC (single point of contact) for the CM (Client Manager), Account team, Service Head on behalf of IDM CCS GO
•Manage customer escalations
•Authorized by the GO regional head to implement improvements wherever needed.
•Ensure a proper on boarding for new projects
•Manage GO Delivery commitments, SLA’s and doing business reviews in steady state delivery
•SOW (Scope of Work) management: input to Account management team as representative of the GO organization
•Understand the customer’s business’ (processes, targets, priorities, decision makers) in order to take proactive decisions
•Ensure high quality delivery with compliance to SLA’s, KPI’s and other metrics
•Ensure optimum utilization and productivity of resources (people, partners, processes, infrastructure and tools)

Requirements

•Bachelor’s degree in Physics, Telecommunications, Computer Science, Electrical Engineering or similar.

•At least least 3+ years as an Engineer or Manager within a Telecom or Software Vendor support organization
•Customer facing profile
•Fluency in English (Verbal and written)
•Strong sense of responsibility
•Positive attitude, interpersonal skills, team building spirit and Can Do attitude
•Engineering/technical knowledge and understanding
•Conflict handling skills
•Understanding Project Management Techniques
•Ability to travel if needed for customer facing meetings and to meet with team leads across the region which supporting the service delivery.
•Fulfilled military service (Men candidates)


Additional skills to be considered as plus:
Proficient in German (minimum requirement for consideration B2 Level)
MBA degree and/or M.Sc in related field
PMP or Prince2 certification

ITIL certification
Knowledge of telecommunication (SIP, MGCP, CSTA, SOAP, SNMP, Q.931) protocols and standards

Benefits

  • Competitive remuneration package
  • Life & Health Insurance
  • Work in a challenging multinational environment
  • Continuous training opportunities

By joining our team you will seize the opportunity to work in a challenging multinational environment with continuous career opportunities within Unify & the Atos Group.

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