Unify is hiring a

Service Delivery Manager

Athens, Greece

Unify as member of the Atos family, is one of the world's leading communications software and services companies, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions, including Circuit, unify multiple communication platforms into one easy-to-use solution giving teams a new way of efficient communication. Through the Unify Portfolio enterprise’s amplifying their collaboration and enhancing their business performance by optimizing business processes and reducing latency. Unify comes with a strong heritage of product reliability, innovation, open standards and security.

Unify’s Service Delivery Management Office team (part of Atos MS Communication & Collaboration Services) is looking for an experienced, self-motivated, highly productive Service Delivery Manager.

The candidate will be the Single Point of Contact for various German Customer accounts ensuring that Service Delivery is provided according to contractual obligations and within the ITIL best practice methodologies of delivering ICT Services from in-house and 3rd party provided products/services.


RESPONSIBILITIES

•SPOC (single point of contact) for the CM (Client Manager) , Account team, Service Head on behalf of GO

•Manage customer escalations

•Authorized by the GO regional head to implement improvements wherever needed.

•Ensure a proper on boarding for new projects

•Manage GO Delivery commitments, SLA’s and doing business reviews in steady state delivery

•SOW (Scope of Work) management: input to Account management team as representative of the GO organization

•Understand the customer’s business’ (processes, targets, priorities, decision makers) in order to take proactive decisions

•Ensure high quality delivery with compliance to SLA’s, KPI’s and other metrics

•Ensure optimum utilization and productivity of resources (people, partners, processes, infrastructure and tools)

•Supports the process for reduction of ticket volumes / types