Media.Monks is hiring a

Service Designer

Mexico City, Mexico

Media.Monks is a digital-first marketing and advertising services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks’ single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent organized across 57 talent hubs in 33 countries. 

With us, you'll find a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective.

We are looking for a Service Designer passionate on advocate and transmit people-centered mindset into every project that will collaborate within an interdisciplinary team to plan, visualise and define new user and service experiences with a focus on service design, relying on a wide range of skills, from research design to experience and service design. Using design research techniques and service design methodologies to mould the experience, services, systems and brands that the end-users live through products alongside clients and project stakeholders. Passionate on advocate and transmit people-centered mindset into every project. 

   

In this role you will:

  • Identify and translate client’s business needs into innovation opportunities. 
  • Collaborate with other designers (UX, writers and graphic) to deliver one single solution. 
  • Collaborate in strategic research activities (research strategy, ethnographic based user research, secondary research, UX research…) collaboratively with the team and client.
  • Execute system mapping, customer journeys, scenarios and service specifications.
  • Analyse research data identifying and generating meaningful insights and behavioural patterns.
  • Design concept journeys, blueprints, and roadmaps that communicate how the end-to-end user experience can be elevated.
  • Maintain trustworthy relationships with the client, receiving acknowledgements during the whole service development lifecycle.
  • Facilitate workshops with heterogeneous groups of clients and stakeholders.
  • Define and structure deliverables consistent with project goals.
  • Create presentations and design strategy documentations.
  • Generate insights through research with users, client and stakeholders to shape a holistic view of the end-to-end experience
  • Collaborate with product owners and leaders to drive strategies.
  • You will participate in the design and execution of the project.
  • You will design solutions adapted to the needs of the client and the project through the use of innovation methodologies.
  • You will have direct communications with customers, teams and internal stakeholders during the development of the project.
  • You will be part of a team that delivers the highest quality in all projects and initiatives.
  • You will work with different client types, you will be continuously learning and challenging your status quo.

Experience and competencies you already have:

  • Minimum of 2+ years experience designing complex service design systems (including, but not mandatory) ecommerce projects 
  • Thought strategic thinker. 
  • You have a strong point of view about the role of service design and the benefit it brings. 
  • You can conceive and sell design vision internally and with clients. 
  • You can lead the design and implementation of strategy; directing the evaluation of strategies and policies to ensure business requirements are being met. 
  • You know how to share best practice and can coach others. 
  • You can look at strategic service design end to end. 
  • You know how to give direction on which tools or methods to use. 
  • You are experienced in meeting the needs of users across a variety of channels. 
  • You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. 
  • You know how to apply strategic thinking in how to provide the best service for the end user.

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Be aware that we do not charge candidates for any type of job application, including exams. In case of any doubt regarding a job opportunity please visit media.monks.com/careers and check Media.Monks’s regularly updated open roles.

About Media.Monks:

At Media.Monks, you’ll be joining a highly ambitious company on a global mission to win the decade by changing the industry for good. Partner to 8 of the 10 most innovative companies in the world, Media.Monks works with established as well as up-and-coming global, regional, DTC and B2B brands, helping them own their data and build out customer ecosystems to elicit smart, efficient, high-impact engines for growth. We deliver table stakes quickly, creating cost efficiencies from day one to push up the creative effectiveness of our work with every cycle.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

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