Service Desk Advisor

If you would like to be part of a talented team where your voice is heard and your involvement matters, we have a great opportunity for candidates with an interest in technology to join our award winning tech organisation.

As you start your BigChange journey we will provide you with all the training and development you will need to give you the best opportunity to grow your career with us. You need to be inquisitive, have a desire to learn about our core product functionality and services as you build relationships with customers and colleagues. A simple "How do I", coaching a customer through a more complex requirement, or troubleshooting a technical challenge.

You will be fully supported as you provide world-class customer service to our customers through the use of your technical expertise, creativity, and passion to meet and exceed their expectations.

BigChange is a leading Field Service Management Software Provider and are based in Thorpe Park, Leeds

Requirements

• Excellent communication skills (verbal and written)
• Technically adept and avid interest in new technologies.
• Patience and perseverance.
• Priority setting and Problem solving.
• Proficient in Microsoft Office packages.
• Upbeat and proactive can-do attitude.
• Team player with ability to work independently.

Benefits

• Competitive Salary
• 27 days annual leave, increasing by a day per completed years service up to a maximum of 30 days.
• An additional 4 gifted BigRecharge days, allocated once a quarter where we all take a paid day off to focus on our wellbeing.
• Enhanced family friendly policies from day one of employment with a £200 gift from BigChange on the arrival of a new baby.
• Health care cash plan.
• Income protection and life cover.
• Company events.
• Gym or zwift membership contributions.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.