If you think your skills, experience and aspirations make you a good match for this position, we encourage you to apply.
ABOUT THE ROLE
The ideal Service Desk Analyst will help administer the technology our designers rely on to develop design solutions for leading health, education and business organizations. This is an IT generalist position, where you will have to know or learn a little bit of everything that happens within the office relative to IT, source answers from vendors and escalate as required within the IT group.
WHAT YOU WILL DO
- Provide end user support for local and remote users. 70% of the responsibilities revolve around level 1, level 2 and level 3 support tickets and troubleshooting.
- Beyond end support, responsible for application support, configuration and maintenance of architecture and engineering specific applications and act as an application owner between end users, other IT and application vendors.
- Monitor Service Desk for tickets, monitor back up system, provide daily reports, file restores.
- Consults users to determine present and future needs.
- Identify areas of operation that need upgraded end user equipment.
- Monitor system performance, provide security measures, troubleshooting, maintenance.
- Set-up, modify user accounts, regulating, monitoring file access to ensure confidentiality, proper use.
- Test, evaluate hardware and software to determine efficiency, reliability.
- Attend vendor training, study journals to keep up with changes in technology.
- Maintain needed files by adding and deleting files on the network server and back up files to guarantee their safety in the event of network problems.
- Maintain peripherals such as printers that are connected to the network.
- Create and modify users and groups in active directory such as logins with user accounts.
- May add permissions, modify, delete extensions and mail boxes, phone systems.
- Position may require local travel to other sites.
ABOUT YOUR QUALIFICATIONS
- Bachelor’s degree in Information Technology or a related field preferred.
- A minimum of 2 years of related IT experience is required.
- Knowledge of MS Windows 7/10 desktop, Microsoft Office, and VMWare vSphere required.
- Microsoft Windows desktop and Server certifications are preferred but not required.
- Strong communication skills and innovative thinking is essential as is the ability to provide technical software, hardware, and network problem resolutions in a user-friendly professional manner.
- Must be a self-starter with the ability to work well independently, manage multiple technology issues and prioritize deadlines
ABOUT OUR FIRM
We’re a design practice at the nexus of strategy, experience, architecture, engineering and social impact. We dream up, create and bring to life solutions that enhance human vitality, further equity, strengthen communities and safeguard our planet all at once. We’ve been recognized multiple times by Fast Company as one of the most innovative design firms in the world.
With nearly 1,300 teammates across 18 offices, we forge deep partnerships with clients across all industries, empowering them to reach greater heights. At the heart of our work lies our ethos, Living-Centered Design — a bold commitment to using our skills to not only enhance the world but to fundamentally reshape it for the better.
ABOUT WORKING HERE
- We are relentless in our pursuit of client adoration (not simply satisfaction). Consistent delivery of the best service is what we are about.
- We are committed to ensuring our practice is equitable for all employees, representative of the communities around us – and focused on the future of design. We advocate for equity, diversity, and inclusion efforts through the leadership of our DEI Council, Employee Resource Groups and other community advocacy initiatives.
- We’re about communication and transparency here. If you want to talk to someone about an idea you have, or a challenge that needs addressing, we’re ready for you.
Please note that candidates can only apply to our positions on our company Careers site. It's not uncommon for scammers to create positions that look legitimate on other sites; never enter your information or apply for CannonDesign positions on any platform. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume and portfolio when applying.
As a condition of employment, all employees are expected to complete mandatory training, including compliance training, within required timeframes and adhere to our internal policies and our Code of Conduct.
CannonDesign is an Equal Opportunity Employer. CannonDesign is committed to maintaining a work environment that is free from any and all forms of unlawful discrimination and harassment. It is therefore the firm’s policy to prohibit discrimination and harassment against any applicant, CannonDesign employee, vendor, contractor, or client on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. It is also CannonDesign’s policy to prohibit any and all forms of retaliation against any individual who has complained of harassing or discriminatory conduct, or participated in a firm or agency investigation into such complaints.
