Sprinklr is hiring a

Services Project Manager

Lausanne, Switzerland
Full-Time

Who We Are

Sprinklr is 1100 employees strong, valued at $1.2 billion, and one of the fastest growing companies in the history of enterprise software.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot.

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

Meet our Professional Services Team!

Successful implementation and value from the Sprinklr platform starts with us. As customers advance their strategies and invest more in social media as a business driver, we’re looking for experienced consultants to help realize those ideas using our platform. As a member of our team, you’ll support our customers through the initial stages of their Sprinklr journey and work across a team of talented solutions designers, analytics experts, as well as sales and service delivery managers to make it happen.  

What You'll Do

Sprinklr is looking for an experienced Project Manager to manage enterprise level projects for some of our biggest clients.

Responsibilities:

  • Partner with project leaders and other internal departments or regional teams to coordinate and drive delivery
  • Manage and control project scope, risks & issues, and change control processes
  • Assure that projects complete according to schedule and within budget
  • Develop relationships with, and ensure the appropriate participation of, key client & internal stakeholders and executives
  • Develop, build, and maintains long durable and trusted relationships with clients and internal stakeholders
  • Develop knowledge of the sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful plans and high-level solutions.

 

  • Ensure that project is reported and forecasted accurately to all external and internal stakeholders
  • Ensure that all project/program risks, issues and change requests are managed effectively
  • Able to manage client service expectations and briefs, and drive successful outcomes with the client.
  • Have the ability to set the tone for the team and strives for quality and excellence in all aspects of delivery
  • Provides weekly project status and burn reports to the relevant project stakeholders
  • Maintain awareness of the current industry environment that shapes opportunities for client solutions

Experience:

  • 3+ years of client management experience liaising with business owners and executive level clients
  • Experience managing long term, high budget projects in IT, Saas, or Software environment
  • Experience working with multi-geo, multi-cultural delivery teams
  • Experience working on large scale project management in leading multi-organizational initiatives, and driving team accountability to achieve goals
  • Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
  • Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis
  • Strong influencing skills and negotiation / mediation skills
  • Ability to motivate and focus people resources where there is no direct reporting relationship
  • Strong verbal and written communication skills.
  • Proven mentoring, supervisory, and team-building skills.
  • Ability to solve problems with keen instincts and organizational experience.
  • Strong knowledge of software development life cycles, web technologies, web development processes
  • Strong verbal and written communication skills
  • Experience in Agile project management a plus
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