Rent the Runway is hiring a

Shorthills- Rent The Runway Bar- Brand Ambassador

Millburn, United States

About Rent the Runway:

Described by Forbes as “Tech’s Next Billion Dollar Star” Rent the Runway is set to disrupt the $1.7T Global Fashion Industry by ensuring that rental is a habitual, convenient, daily part of getting dressed.  We believe that every woman in the U.S. and soon every woman in the world, should have a subscription to fashion that is powered by a mobile-first experience, aided by top-notch customer service and serviced by omni-channel capabilities. We also believe that fashion is an industry that should be democratized by giving everyone access to the real thing and the associated feelings of self-confidence that comes with. Since our launch in late 2009, we have raised over $125MM and built a transformative business model, proprietary technology all coded in-house, a unique reverse-logistics operation and one of the most beloved brands on earth. 5MM women in the U.S. are members of our community - many have used Rent the Runway for some of the most important events in their lives. We have also launched a foundation to support female entrepreneurship and help women build scalable businesses. There is a revolutionary spirit in our founding DNA that permeates to our culture today; Our team is smart, aggressive, entrepreneurial and ready to continue challenging old systems and rewriting new rules.

Position Overview:

Rent the Runway and Spanx are partnering together this summer and are looking for RTR Brand Ambassadors to manage a new and innovative retail concept - the RTR Bar. Rent the Runway is launching four RTR Bars in Spanx locations around the country including Short Hills NJ and Natick MA.

As an RTR Brand Ambassador, you will act as the face of Rent the Runway by providing incredible high-touch customer service and driving new customer acquisition. You will be equipped to provide our customers with exceptional experiences including but not limited to promoting the RTR brand and driving revenue both in and outside of the store, upselling customers into accessories, facilitating pick ups and drop offs, trouble-shooting problem orders and overall inventory management.

You will undergo an immersive training program and one-on-one coaching on all aspects of the business so you are equipped to represent the RTR brand! This role is an opportunity that will provide you with a chance to work independently and be entrepreneurial,  while also gaining industry experience by being exposed to a variety of responsibilities at Rent the Runway. The ideal candidate considers themselves a brand ambassador, a “jack of all trades”, enjoys problem solving, is self-motivated and will dedicate 100% of their work-time to delivering the “Cinderella experience”.

Responsibilities:

  • Create awareness for RTR through the market both in and outside of the store
  • Meets new customer acquisition goals by effectively communicating how RTR works
  • Client engagement
  • Meets sales goals as determined by management
  • Resolves low to high priority customer inquiries
  • Communicates effectively and continuously to Customer Insights team, retail management, and the operations team
  • Demonstrates knowledge of products and services including Spanx products
  • Becomes an expert in customer communication
  • Partner with Spanx team to drive results
  • Process transactions
  • Replenish cash wrap with relevant supplies
  • Replenish sales floor inventory
  • Assist in any daily tasks assigned including shipping and receiving
  • Enjoy meeting and interacting with customers; demonstrate an enthusiastic and positive attitude at all times

 

Qualifications:

  • BA/BS preferred
  • Retail sales background in a key-holder or similar capacity role
  • Flexible schedule including weekend, evening and holiday coverage