Casper is hiring a

Showroom Associate (NYC)

New York, United States


Our Retail Team is new to Casper!  As our first ever Retail Store Team, you will help carve the path for Casper’s offline footprint.  You will represent the Casper brand by providing best-in-class support to all of our customers and set the highest bar for customer service.  We view retail as an experience: one that is unique, personalized, fun, and of course, full of naps.  Our Showroom is experiential and we are looking for a team eager to be a part of both retail and marketing endeavors.  Your role will be to help our customers feel right at home and help them discover the wonders of a good night’s sleep.  

Key Responsibilities

  • Provide exceptional customer service to every person that walks through our doors
  • Represent our brand: who we are, what we stand for, and what our core values are as a company. It’ll be your job to translate our brand philosophy to customers in person!
  • Maintain the highest level of product knowledge and expertise
  • Educate customers on all-things-sleep
  • Deliver a memorable experience to each and every customer
  • Help create and work our in-store marketing events 


  • Excellent communicator with a passion for people
  • Comfortable working with all types of customer personalities and excited to engage with them
  • Maintains cool under pressure
  • An effective and expedient problem-solver with a fastidious attention to detail
  • Positive attitude and feels there is no task too small
  • Self-starter; entrepreneurial disposition
  • Eager to be at the frontline of a fast-paced and growing company
  • Loves to talk, loves to learn, loves to listen
  • Bachelor's Degree or current college student. Recent grads encouraged to apply!


About Casper

Casper ( is a sleep brand that launched in 2014 with one perfect mattress sold directly to consumers — eliminating commission-driven, inflated prices. Its award-winning sleep surface was developed in-house, has a sleek design, and is delivered in a small, "how did they do that?" sized box. A year and a half after launching the mattress, Casper expanded its universally comfortable product line, which now includes a perfect pillow and sheets.

Now expanding into Europe, the company is one of the fastest growing consumer brands of all time with more than 100 full-time employees, $100M in revenue for 2015, and 100,000 Casper owners. Casper was named one of Fast Company's Most Innovative Companies in the World, and its eponymous mattress was crowned one of Time's Best Inventions of 2015.