Hi, I'm Matthew, CTO at Customer.io. I'm looking for a Site Reliability Engineering Manager to join our growing Engineering Management team.
At Customer.io, Site Reliability Engineering (SRE) are the folks that help keep our production systems running and secure. As the SRE Manager, you will be responsible for ensuring that the team meets this mandate. You will do this by providing structure and direction to a talented team of SREs through people management, career guidance, and overall project management.
Our small, remote-first team is fun-loving, passionate, and highly effective. We have an experienced group of engineers, strong technical leads, a proven architecture, and a track record of delivering major improvements with stability. Members of our site reliability team have backgrounds in a wide variety of industries, from Telecom to Gaming, and we believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
Our mission at Customer.io is to power automated communication that people like to receive. Today over 2,300 internet businesses use Customer.io to manage, send, and track performance of email, SMS, and push notifications. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $126k - $150k USD depending on experience and subject to market rate.
Benefits at Customer.io include:
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
Apply at the link below and tell us why you're interested in the position! In your cover letter, be sure to tell us the title of the last book you read. There is no advantage to applying early so put your best foot forward. We plan to respond to all applicants by February 1 with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
30 minute video call with our Recruiter & Onboarding Specialist
45 minute video call with Kitt, our Engineering Manager
45 minute video call with two potential teammates (PM and/or Eng)
Project scenario call with PM & Engineer
Interview with Matthew, our CTO
This job has been filled or removed by Customer.io.
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