About General Assembly:
Voted Fast Company’s #1 Most Innovative Company in Education and #28 Most Innovative Company in the world, General Assembly is a venture-backed, post Series D, NYC-based global education company. On a mission to empower a global community to pursue work they love, General Assembly focuses on the most relevant and in-demand skills across data, design, business and technology to confront a skills gap through best-in-class instruction and providing access to opportunities. GA works with students online and in person across 15 campuses in 4 continents. GA also works with companies as partners in course development and graduate placement as well as helps companies stay competitive in today's digital landscape. Additionally, GA’s focus on affordable and accessible education combined with our education-to-employment approach is helping to create a diverse talent pipeline.
Role & Responsibilities:
Social media sits at the nexus of General Assembly’s PR/communications, marketing and creative teams. Our social media manager will be responsible for the creation, execution and oversight of General Assembly’s global and local social media strategies. Additionally, this person will be responsible for working with marketing and PR/communications to help oversee the company’s reputation management.
As a key member of our team, this person will be running the show across Twitter, Facebook, Instagram and other social media channels to elevate GA’s brand and overall visibility to external audiences. Additionally, this person will engage via social to support on customer service type inquiries and other commonly asked questions. As GA has many physical locations around the world, this person will also be accountable for the oversight, training and providing ongoing resources to our local markets and community managers.
Strong writing skills; ability to quickly translate different kinds of information (ie. news, promotions, etc.) into appropriate and engaging content for social media distribution; ability to create resources for non-experts to deploy social and reputation management strategies
Is creative and easily makes connections among previously unrelated notions; ability to combine creative vision with GA voice
Efficient and effective task manager; understands how to get things done, organize around various stakeholders, priorities and timelines
- Comfortable with data; ability to both manage and measure impact of social and reputation management programs as well as improve programs based off of results
Deals with concepts and complexity comfortably; capable, and agile
Passionate about General Assembly’s mission - to empower a global community to pursue work they love - and eager to take our social media program to the next level
- Customer service oriented
- Proactive, ability to communicate new ideas and implement them within fast-paced setting
- 4-7+ years of experience
- Previous social media and reputation management roles
- Experience with both B2B and B2C
- Experience with Google analytics
- Familiarity with Sprout social, mention and other management and listening platforms a plus
Written Communication: Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.
Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
Managing and Measuring Work: Clearly assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors process, progress, and results; designs feedback loops into work.
Intellectual Horsepower: Is bright and intelligent; deals with concepts and complexity comfortably; described as intellectually sharp, capable, and agile.