SurveyMonkey is hiring a

Software Engineer - Customer Operations

Portland, United States

About SurveyMonkey

SurveyMonkey is the world's leading provider of web-based survey solutions, and we’re looking to transform the way people make decisions. We're a smart, passionate group of people who work hard to deliver the best survey experiences on the planet, period. We believe everyone deserves easy access to the information and insights they need to make great decisions.

We're also proud to admit that despite our incredible growth over the past 17 years, we refuse to grow up. We stay curious. We believe in good ol’ roll-up-your-sleeves scrappiness. Everyone plays an impactful role, because we’re here to make a difference. And when we say good ideas can come from anyone, we mean it.

SurveyMonkey is trusted by millions of customers, including 99% of the Fortune 500, as well as other businesses, academic institutions and organizations of all shapes and sizes. We collect over 3 million survey responses daily from people in all countries around the world.


The Role

We’re looking for a Software Engineer to join a small and dedicated engineering team in downtown Portland supporting SurveyMonkey’s customer-facing teams.You’ll work on a range of front-end and backend projects for both internal and external customers. Our charter includes developing outstanding Help Centers to scale our customer support, admin tools to drive internal efficiency, and a focus on product abuse to create a safer customer experience, as well as projects to help address top customer issues.



  • Experience with front-end web development, including CSS (Sass or Less preferred), and AngularJS, React, or a similar JS library.
  • Able to work independently, including solid time and project management skills.
  • Able to see a project from product spec to finished product, including writing thorough tech specs, unit tests and documentation.
  • Bachelors or Masters in Computer Science or a related field, or equivalent.



  • Experience with .NET development.
  • Experience with Python web frameworks, like Pylons/Pyramid or Django; or for other languages, like Ruby on Rails.
  • Able to write efficient SQL queries and design schemas for relational databases.
  • Agile development, including pair programming, unit tests, continuous builds, and frequent deployments.



At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.

SurveyMonkey is an equal opportunity employer.